At Ateko, I work as a ServiceNow QA Analyst, coordinating QA across ITSM, ITOM, and CSM. I validate incidents, requests, CMDB, and catalogs through functional and end-to-end scenarios.
My work has also covered CRM testing for RenoAssistance and TravauxExpress at EspaceProprio (Desjardins), multi-country e-commerce testing for Louis Vuitton, and functional testing across public sector, finance, and telecom projects. I focus on functional, regression, end-to-end, and UAT testing, supported by QA strategy and quality governance.
