Masiel Galán

Managed end-to-end operations and pricing for 25+ international B2B accounts across multiple sectors, coordinated global logistics, and resolved operational issues with shipping lines, achieving cancellation of 100% of unjustified costs.

Coordinated academic department and led a team of 6+ people, managed student support and progress tracking for 60+ students, and coordinated international academic relationships across LATAM.

Centralized pricing and quotation management for direct accounts and international network, handled strategic proposals and RFQs for key automotive clients, and negotiated with suppliers to secure competitive terms.

Managed branch commercial and operational activity, supported branch manager, coordinated international operations including ocean and air exports for pharma sector, and handled account acquisition and retention.

Managed new business and international remittances across LATAM, coordinating operations and supporting business development.

Provided financial analysis, report preparation, and management support for SME clients.

Managed budgets, controlled suppliers, and supported financial processes.

Completed Customer Success Fundamentals course on Udemy in 2026.

Master's Degree in Tourism Intelligence, Management & International Competitiveness from Universitat de Lleida from 2015 to 2016.

Master's Degree in International Business with specialization in International Trade from Universidad de Salamanca from 2014 to 2015.

Executive Management Diploma from Human Abilities in 2013.

Bachelor's Degree in Business Administration with specialization in Banking & Finance from Universidad Iberoamericana - UNIBE from 2009 to 2013.