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Mary Val Gabayan

@maryvalgabayan

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Medical Administrator at Aid Plus VA handling patient intake, scheduling, and current, accurate EHR records.

Philippines

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What I'm looking for

I'm ready to help a clinic keep schedules running smoothly, patient records current, and communication with patients clear and professional.

At Aid Plus VA, I provide remote administrative support to a healthcare team under established workflows and supervision. I handle patient intake, appointment scheduling, and patient communication while keeping schedules and records current.

At Digital Minds BPO Services Inc., I managed patient scheduling and coordination, including booking and canceling medical appointments, diagnostic scans, and follow-ups according to clinic protocols. I used eClinicalWorks as the EMR/EHR system.

My training at Aid Plus VA Academy covered medical office workflows, insurance verification, HIPAA and PHI awareness, and EMR/EHR navigation. I also completed supervised practice in patient registration, intake documentation, and referral workflows.

Experience

Work history, roles, and key accomplishments

Current

Medical Administrator

Current

Aid Plus VA

Sep 2026 - Present (1 month)

Provide remote administrative support to a healthcare team, handling patient intake, appointment scheduling, and patient communication while applying HIPAA principles and medical terminology.

Patient Scheduling Patient Intake HIPAA Medical Terminology ICD 10 CM CPT HCPCS Electronic Health Records (EHR EMR)eClinicalWorks Documentation Communication Skills

Medical Virtual Assistant Intern

Aid Plus VA Academy

Aug 2026 - Sep 2026 (1 month)

Completed supervised practical training in medical reception and healthcare administrative workflows, including patient registration, intake documentation, appointment scheduling, and front-desk communication.

Patient Registration Intake documentation Appointment Scheduling Insurance Verification EMR EHR Navigation HIPAA Confidentiality Cybersecurity Professional communication

Customer Service Representative

Digital Minds BPO Services Inc.

Feb 2023 - Dec 2025 (2 years 10 months)

Managed patient scheduling and coordination, booking and canceling medical appointments, diagnostic scans, and follow-ups according to clinic protocols using eClinicalWorks.

Patient Scheduling Coordination eClinicalWorks EMR EHR Appointment Management