Mary Pesnell
@marypesnell
Experienced customer service and training coordinator delivering excellent onboarding and support.
United StatesWhat I'm looking for
I am an experienced training coordinator and customer service professional with a track record of recruiting, hiring, and onboarding associates to meet company standards.
At Waffle House in Ruston, LA, I developed and organized training materials and conducted classroom training sessions to support new hires through their transition.
I also led a team as a sales representative and customer service expert, building strong customer relationships, implementing service delivery strategies, and maintaining high levels of customer satisfaction.
I bring strong communication, time management, and customer-service skills, with a commitment to professionalism and continuous support for associates and guests.
Experience
Work history, roles, and key accomplishments
Division Training Coordinator
Waffle House Inc.
Feb 2021 - Present (5 years)
Recruited and hired associates and developed organized training materials, conducting classroom sessions and ensuring adherence to company standards to maintain high customer-service levels post-training.
Sales Representative
Waffle House Inc.
Feb 2016 - Present (10 years)
Led a team delivering exceptional customer service, built strong customer relationships to drive repeat business, and implemented strategies to ensure timely, efficient service delivery.
Education
Degrees, certifications, and relevant coursework
Mary hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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