At JERISON CHUKS LTD, I handled 350 inbound and outbound calls, chats, and tickets daily through GoHighLevel. I explained product delivery, setup, and next steps to new customers, helping improve first-contact conversion by 40%.
I documented call outcomes with 95% accuracy and reconnected with 70+ customers weekly after unsuccessful contact attempts. I also resolved upset customers’ concerns calmly, with zero escalations to management.
At Sabipromote, Nigeria, I resolved customer inquiries across Zendesk, email, phone, chat, and messaging channels. I maintained a 95% CSAT rating, closed approximately 80% of routine issues on first contact, and tracked tickets through their lifecycle to support SLA compliance.
