Nmesoma ONWUNTA
@nmesomaonwunta
Empathetic customer support specialist delivering fast, tech-enabled resolutions and exceptional customer satisfaction.
NigeriaWhat I'm looking for
I am an empathetic, solution-driven Customer Support Specialist with hands-on experience resolving 200+ customer issues weekly and maintaining high satisfaction rates. I bring a people-first approach to tech-enabled products and thrive in fast-paced, remote-first environments.
At Chiroland Ltd. I handled high-volume queries across phone, email, and chat while achieving a 98% satisfaction score and improving first-contact resolution by 15%. I streamline workflows by analyzing pain points, cutting response times, and keeping accurate CRM records to boost team efficiency.
I collaborate closely with product and tech teams to escalate and resolve complex issues, and I prioritize continuous learning through certifications in customer service management and remote work communication to deliver consistent, high-quality support.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Chiroland Ltd.
Jun 2023 - Sep 2024 (1 year 3 months)
Handled high-volume customer queries via phone, email, and chat, maintaining a 98% satisfaction score and reducing average response time by 20% while improving first-contact resolution by 15%.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Bachelor of Science, Undeclared/Not specified
Completed a Bachelor of Science degree at the University of Calabar, graduating in August 2024.
Availability
Location
NigeriaAuthorized to work in
Job categories
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