Open to opportunities

Nmesoma ONWUNTA

@nmesomaonwunta

Message

Empathetic customer support specialist delivering fast, tech-enabled resolutions and exceptional customer satisfaction.

Nigeria

Message

What I'm looking for

I seek a remote-friendly role where I can deliver empathetic, tech-enabled customer support, improve workflows, collaborate cross-functionally, and grow into leadership.

I am an empathetic, solution-driven Customer Support Specialist with hands-on experience resolving 200+ customer issues weekly and maintaining high satisfaction rates. I bring a people-first approach to tech-enabled products and thrive in fast-paced, remote-first environments.

At Chiroland Ltd. I handled high-volume queries across phone, email, and chat while achieving a 98% satisfaction score and improving first-contact resolution by 15%. I streamline workflows by analyzing pain points, cutting response times, and keeping accurate CRM records to boost team efficiency.

I collaborate closely with product and tech teams to escalate and resolve complex issues, and I prioritize continuous learning through certifications in customer service management and remote work communication to deliver consistent, high-quality support.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Chiroland Ltd.

Jun 2023 - Sep 2024 (1 year 3 months)

Handled high-volume customer queries via phone, email, and chat, maintaining a 98% satisfaction score and reducing average response time by 20% while improving first-contact resolution by 15%.