Mary Guerrero

Managed incoming calls from members, addressing inquiries related to appointment scheduling, details, and changes. Performed data entry of member and appointment information into the Epic scheduling system.

Handled incoming packages, verified content accuracy, and ensured proper product placement within departments. Maintained store cleanliness and organization, assisting customers with inquiries.

Ensured product availability for order fulfillment, minimizing quality issues. Picked and packed online orders efficiently using a scanner, verifying all contents.

Assisted with store organization and cleaning, and processed incoming merchandise. Sorted products by department, priced items, and stocked sales floors.

Verified quantity and accuracy of incoming materials, ensuring documentation was correct. Conducted quality checks for spelling errors on greeting cards and confirmed correct quantities.

Audited claims and input new patient information into the EHR system (Kareo). Utilized CPC-P and CCA certifications to ensure accurate claims processing.

Maintained store cleanliness and organization, operated the cash register, and managed clothing stock and markdowns. Assisted customers and ensured their needs were met.

Activities and societies: CMS Course Certifications: Medical Billing forms CMS 1500 and UB04, Medicare Secondary payer, ICD-9-CM Diagnosis Coding, Health Insurance Portability and Accountability Act, Avoiding Medicare Fraud and Abuse, Medicare Fraud and Abuse Prevention, Detection and Reporting, World of Medicare, Your Office in the World of Medicare.

Completed an Associate's Degree in Health Information Management. Coursework included ICD-9 and ICD-10 coding, CPT and HCPCS coding, medical terminology, and HIPAA compliance. Gained certification in meaningful use of Electronic Health Records and proficiency in Microsoft Office and Medisoft Advanced.