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@marygonzales
Experienced practice manager with expertise in billing, collections and customer service.
I am a dedicated professional with extensive experience in practice management, billing, and collections within the healthcare sector. Over the years, I have honed my skills in managing clinic operations, ensuring compliance with industry standards, and optimizing staff performance. My role as a Practice Manager at Austin Family Allergy & Asthma has equipped me with the ability to lead teams effectively, coordinate daily activities, and enhance patient care through efficient management practices.
Throughout my career, I have successfully handled various responsibilities, including overseeing accounts receivable, managing patient interactions, and implementing policies that promote quality and cost efficiency. My background as an Insurance Analyst and Medical Coder has provided me with a strong foundation in medical billing processes, claim processing, and patient account management. I am committed to fostering teamwork and ensuring that the practice meets its objectives while providing exceptional service to patients.
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Work history, roles, and key accomplishments
Austin Family Allergy & Asthma
Sep 2022 - Jan 2025 (2 years 4 months)
Managed clinic staff, coordinated daily activities, and ensured compliance with industry standards. Oversaw patient accounts and office maintenance while promoting teamwork and optimizing provider performance.
Austin Family Allergy & Asthma
Mar 2015 - Sep 2022 (7 years 6 months)
Processed insurance claims, managed biologic patient accounts, and handled audits and appeals. Assisted in hiring and training staff while ensuring accurate patient scheduling.
Round Rock Surgery Center
Oct 2013 - Mar 2015 (1 year 5 months)
Handled billing and patient accounts, processed claims, and managed daily deposits. Assisted with insurance denials and appeals while providing backup for front desk operations.
Eye Clinic of Austin
Jul 2010 - Sep 2013 (3 years 2 months)
Processed medical claims, managed patient accounts, and handled in-house collections. Provided customer service and support for insurance inquiries and billing issues.
The Austin Diagnostic Clinic
Apr 2002 - Feb 2010 (7 years 10 months)
Processed patient encounter forms for multiple specialties, verified coding accuracy, and trained new staff. Managed daily logs and provided monthly reports on coding activities.
The Austin Diagnostic Clinic
Oct 1995 - Apr 2002 (6 years 6 months)
Managed delinquent patient accounts, processed collections, and communicated with patients regarding their balances. Generated monthly reports and worked with insurance companies to resolve payment issues.
The Austin Diagnostic Clinic
Sep 1995 - Apr 1996 (7 months)
Provided customer service to patients regarding their accounts, processed inquiries, and assisted with special projects. Developed training manuals for new customer service representatives.
Degrees, certifications, and relevant coursework
High School Diploma
High School Diploma.
Certification, Medical Coding
Completed courses in Medical Terminology and Physical Anatomy.
You can contact Mary and 90k+ other talented remote workers on Himalayas.
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