Mary Gonzales

Managed clinic staff, coordinated daily activities, and ensured compliance with industry standards. Oversaw patient accounts and office maintenance while promoting teamwork and optimizing provider performance.

Processed insurance claims, managed biologic patient accounts, and handled audits and appeals. Assisted in hiring and training staff while ensuring accurate patient scheduling.

Handled billing and patient accounts, processed claims, and managed daily deposits. Assisted with insurance denials and appeals while providing backup for front desk operations.

Processed medical claims, managed patient accounts, and handled in-house collections. Provided customer service and support for insurance inquiries and billing issues.

Processed patient encounter forms for multiple specialties, verified coding accuracy, and trained new staff. Managed daily logs and provided monthly reports on coding activities.

Managed delinquent patient accounts, processed collections, and communicated with patients regarding their balances. Generated monthly reports and worked with insurance companies to resolve payment issues.

Provided customer service to patients regarding their accounts, processed inquiries, and assisted with special projects. Developed training manuals for new customer service representatives.

High School Diploma.

Completed courses in Medical Terminology and Physical Anatomy.