Open to opportunities

Mary Chiwenga

@marychiwenga

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Enthusiastic virtual assistant skilled in administrative support, data management, and client relations.

Zimbabwe

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What I'm looking for

I seek remote roles where I can apply administrative, data management, and client-relations skills, contribute to efficient workflows, and grow professionally in a collaborative, service-oriented team.

I am a motivated virtual assistant and administrative professional with strong experience in data management, client relations, and bookkeeping across healthcare and construction sectors.

At The Eyeroom and previous clinics I maintained 100% customer satisfaction, managed patient records, and assisted daily with invoicing and financial processing.

In accounting roles I reconciled debtors, processed payroll with 99% accuracy, and supported successful tender wins and fundraising efforts that contributed to business growth.

I quickly learn new systems (Health 263, Stata, SPSS, Microsoft and Google suites), proactively improve workflows, and thrive in remote, collaborative environments focused on efficient operations and excellent client service.

Experience

Work history, roles, and key accomplishments

Current

Optical Assistant

Current

The Eyeroom Optometrist

Nov 2023 - Present (2 years 2 months)

Organized digital and physical filing systems and assisted with bookkeeping, invoicing, and expense tracking while maintaining 100% customer satisfaction through effective query resolution and follow-ups.

Patient Intake Bookkeeping Invoicing Customer Service Data Entry Medical Records Communication Microsoft Office

Office Assistant

Eye Clinic

Mar 2021 - Sep 2023 (2 years 6 months)

Trained staff on the Health 263 system to cut processing time 50% and improved efficiency 40%, managed monthly reconciliation of ~100 medical aid claims and contributed to a 10% sales increase through personalized customer service.

Health 263 Data Processing Reconciliations Customer Service Sales Support Training Microsoft Office

Optical Assistant

Eye Clinic

Mar 2021 - Sep 2023 (2 years 6 months)

Served as primary patient contact managing intake, records, and flow for a high-volume client base and maintained a perfect customer satisfaction record through prompt resolution of inquiries.

Patient Intake Records Management Customer Service Query Resolution Google Workspace Microsoft Office Communication

Accounting Clerk

Iconic Concrete Masters

Dec 2020 - Mar 2021 (3 months)

Reconciled debtors' accounts to recover over $1,802,900 and supported tender acquisition worth $1,341,190, while reducing bad debt by 10% through proactive client communication.

Account Reconciliation Debt Recovery Financial Reporting Client Communication Excel)Bookkeeping Negotiation Excel

Accounting Assistant

Acsend Concrete

Dec 2017 - Aug 2018 (8 months)

Processed payroll for 50 workers with 99% accuracy, managed daily expense reports to increase profit 10%, and supported securing a $100,000 loan contributing to 40% business expansion.

Payroll Processing Expense Management Financial Analysis Bookkeeping Excel)Reporting Excel

Receptionist

Acsend Concrete

Feb 2017 - Aug 2017 (6 months)

Handled over 100 inbound calls daily, negotiated supplier terms to reduce lead time 25%, and prepared tender documents contributing to winning tenders valued at approximately $5,000,000.

Multitasking Communication Organization Microsoft Office

Education

Degrees, certifications, and relevant coursework

University of Zimbabwe

Bachelor of Science Honours, Economics

2017 - 2020

Completed a Bachelor of Science Honours degree in Economics with coursework in quantitative and economic analysis, data management, and statistical methods.

ALX Africa

Certificate, Virtual Assistance / Digital Office Skills

Completed a Virtual Assistant in the Digital Age program focused on digital office tools, client relationship management, and online workflow optimization.

Alison

Certificate, Virtual Assistance

Completed a course on Working as a Virtual Assistant emphasizing operational and client-facing skills for running a VA business.

Asana (Workflows Specials)

Certificate, Project/Workflow Management

Completed training on designing, implementing, and automating project and task workflows within Asana to improve team productivity.

Corporate Finance Institute / ALX Africa

FMVA Certificate, Financial Modelling and Valuation

Completed the Financial Modelling and Valuation Analyst (FMVA) program covering advanced Excel modeling, valuation, and financial analysis.

Udemy

Professional Diploma, Virtual Executive Assistance

Completed a Professional Diploma of Virtual Executive Assistance covering executive scheduling, communication protocols, and strategic administrative support.