Mary Chiwenga
@marychiwenga
Enthusiastic virtual assistant skilled in administrative support, data management, and client relations.
What I'm looking for
I am a motivated virtual assistant and administrative professional with strong experience in data management, client relations, and bookkeeping across healthcare and construction sectors.
At The Eyeroom and previous clinics I maintained 100% customer satisfaction, managed patient records, and assisted daily with invoicing and financial processing.
In accounting roles I reconciled debtors, processed payroll with 99% accuracy, and supported successful tender wins and fundraising efforts that contributed to business growth.
I quickly learn new systems (Health 263, Stata, SPSS, Microsoft and Google suites), proactively improve workflows, and thrive in remote, collaborative environments focused on efficient operations and excellent client service.
Experience
Work history, roles, and key accomplishments
Optical Assistant
The Eyeroom Optometrist
Nov 2023 - Present (1 year 11 months)
Organized digital and physical filing systems and assisted with bookkeeping, invoicing, and expense tracking while maintaining 100% customer satisfaction through effective query resolution and follow-ups.
Office Assistant
Eye Clinic
Mar 2021 - Sep 2023 (2 years 6 months)
Trained staff on the Health 263 system to cut processing time 50% and improved efficiency 40%, managed monthly reconciliation of ~100 medical aid claims and contributed to a 10% sales increase through personalized customer service.
Accounting Clerk
Iconic Concrete Masters
Dec 2020 - Mar 2021 (3 months)
Reconciled debtors' accounts to recover over $1,802,900 and supported tender acquisition worth $1,341,190, while reducing bad debt by 10% through proactive client communication.
Accounting Assistant
Acsend Concrete
Dec 2017 - Aug 2018 (8 months)
Processed payroll for 50 workers with 99% accuracy, managed daily expense reports to increase profit 10%, and supported securing a $100,000 loan contributing to 40% business expansion.
Receptionist
Acsend Concrete
Feb 2017 - Aug 2017 (6 months)
Handled over 100 inbound calls daily, negotiated supplier terms to reduce lead time 25%, and prepared tender documents contributing to winning tenders valued at approximately $5,000,000.
Education
Degrees, certifications, and relevant coursework
University of Zimbabwe
Bachelor of Science Honours, Economics
2017 - 2020
Completed a Bachelor of Science Honours degree in Economics with coursework in quantitative and economic analysis, data management, and statistical methods.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
marychiwenga.my.canva.siteJob categories
Skills
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