At United States Postal Service (USPS), I process federal EEO complaints across an assigned territory, maintaining accurate records and meeting federally mandated deadlines from initial contact through final agency decision.
I draft case correspondence in LGS, implement Administrative Judge orders, and maintain complete case files. I also administer the organization-wide appeals process, submitting files to the EEOC Office of Federal Operations via FedSEP.
At EyeKon Medical Inc., I supported the quality management system for medical device manufacturing, verified batch records, and revised and controlled Standard Operating Procedures.
At ID.me, I audited Zendesk support tickets and analyzed quality trends. Earlier, I supported members and patients at ID.me, Trulieve, and Albany Medical Center.
