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Marwa Garouane

@marwagarouane

Customer service representative at BNT & CO who handled customer calls and used CRM tools to track interactions.

Morocco
Message

At BNT & CO, I handled incoming and outgoing calls to respond to customer needs. I provided personalized assistance and used CRM tools to track interactions.

At DECATHLON, I welcomed customers and advised them on sports products. I also replenished shelves and checked product availability.

As a member of ALIANZA CLUB, I participated in club activities and preparations. I also researched potential sponsors and donations and negotiated with sponsors.

I'm continuing my studies after completing a baccalaureate in accounting and management sciences. I use Microsoft Office, Canva, SPSS, Ciel, and RStudio.

Experience

Work history, roles, and key accomplishments

BC

Téléconseillère Francophone

BNT & Co

May 2026 - Jun 2026 (1 month)

Gestion des appels entrants et sortants pour répondre aux besoins des clients. Assistance personnalisée et garantie de la satisfaction client, avec utilisation d'outils CRM pour le suivi des interactions.

Decathlon logoDE

Conseillère de Vente / Employée Commercial

Decathlon

Nov 2025 - Jan 2026 (2 months)

Accueil, conseil et orientation des clients selon leurs besoins. Vente d'articles sportifs, mise en rayon, réassort, gestion des stocks et contrôle des disponibilités.

Education

Degrees, certifications, and relevant coursework

FS

Faculté des Sciences Juridiques, Économiques et Sociales

Sciences Juridiques, Économiques et Sociales

2025 -

Currently in the second year of studies at the Faculty of Legal, Economic and Social Sciences.

CG

École Nationale de Commerce et de Gestion

Commerce et Gestion

2024 - 2025

Studied at the National School of Commerce and Management in El Jadida from 2024 to 2025.

LP

Lycée PYTHAGORE

Baccalauréat, Sciences Gestion Comptable

Baccalauréat in management accounting sciences obtained in 2024.

Tech stack

Software and tools used professionally

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