@marwaansari
Customer Support professional at Triad Services- Sounds Cheesyl India, supporting customers across two branches.
United Arab EmiratesAt Triad Services- Sounds Cheesyl India, I managed customer relationships across two branches and supported customers by voice, email, and in person. I resolved customer queries and concerns, improved the walk-in customer experience, and collected feedback.
I also managed the social media presence. At British Council in Dammam, I conducted CIE practical and written exams, registered students, and helped maintain exam integrity.
Work history, roles, and key accomplishments
British Council
Jan 2015 - Dec 2018 (3 years 11 months)
Conducted CIE practical and written exams, ensuring timely start and finish. Registered students individually and verified accurate completion of exam materials.
Triad Services - Sounds Cheesy
Managed customer relationships across two branches and provided multi-channel support including voice, email, and in-person. Resolved customer queries and improved walk-in customer experience.
Degrees, certifications, and relevant coursework
Microsoft Office 2021/365, Microsoft Office
2026 - 2026
Completed the Microsoft Office 2021/365 course on Udemy in 2026.
myEnglish Course, English Language
2021 - 2021
Completed the myEnglish Course offered by the British Council in 2021.
Bachelor of Science, Psychology
2015 - 2021
Pursued a Bachelor of Science in Psychology from 2015 to 2021.
High School Diploma
2000 - 2014
Completed schooling at International Indian School, Dammam from 2000 to 2014.
Software and tools used professionally
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