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Marvz De Jesus

@marvzdejesus

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Dedicated Real Time Analyst with expertise in data analysis and management.

Philippines

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What I'm looking for

I am looking for a role that challenges my analytical skills and offers opportunities for growth in a collaborative environment.

I am Marvin V. De Jesus, a passionate Real Time Analyst with a strong background in data analysis and operational management. My journey began with a Bachelor of Science in Information Technology from STI College Fairview, where I developed a solid foundation in technology and analytics. Currently, I am honing my skills as a Full Stack Developer while actively contributing to my team at TSA, where I monitor staffing levels and analyze reports to ensure optimal performance.

Throughout my career, I have held various roles that have equipped me with a diverse skill set. As a Partner System Administrator, I managed access creation for the Telstra account and provided essential support through the Service Desk. My experience in Order Management allowed me to enhance customer service quality by ensuring compliance with management policies and effectively tracking sales orders. I take pride in my ability to troubleshoot processes and share knowledge with my colleagues, fostering a collaborative work environment.

Experience

Work history, roles, and key accomplishments

Current

Real Time Analyst

Current

TSA - 5ECOM MOA

Oct 2023 - Present (1 year 8 months)

Managed Telstra account and access creation, ensuring smooth operations for clients. Monitored site staffing levels to maintain optimal efficiency and ran detailed reports for analysis and queue management.

Staffing Level Monitoring Reports Telstra Account Management

Partner System Administrator

TSA - 5ECOM MOA

Mar 2021 - Present (4 years 3 months)

Handled Telstra account and access creation, including processing terminations for various Telstra accesses. Provided comprehensive service desk support, addressing issues such as token pin resets and general access problems.

System Administration Access Management Service Desk Troubleshooting Telstra Account Management IT Support

Order Management

TSA

Mar 2015 - Present (10 years 3 months)

Performed thorough verification of sales orders to ensure quality services for customers and maintained compliance with management policies for appropriate process flow. Tracked and reported sales orders in a timely manner, while also assisting in the development of skills and knowledge for newly hired and existing team members.

Order Verification Compliance Management Sales Reporting Customer Service Quality Assurance

Education

Degrees, certifications, and relevant coursework

STI College Fairview

Bachelor of Science, Information Technology

Completed a comprehensive curriculum focused on information technology principles and practices. Gained expertise in various aspects of IT, including system analysis, software development, and network administration.