Marvin John Barro

Lead digital Bible engagement programs and social media campaigns for the Philippines region. Serve as nationwide point of contact for digital engagement partnerships and Bible Listening Groups.

Handled inbound and outbound sales enquiries for Australian customers, averaging 60 calls and 70 emails per day. Resolved Level 1 technical concerns at first contact and maintained a 98% customer satisfaction score.

Planned and executed marketing campaigns that grew sales by 20%. Directed daily sales operations across 5 channels, leading a team of 11 and managing PHP 5.9M in annual sales.

Produced daily social media content across multiple channels, growing combined following by 200%. Delivered chat support across 7 concurrent sales channels, managing 100+ conversations per day.

Resolved front-of-house order deviations and status enquiries at first contact. Handled cashiering, daily reconciliation, and sales order creation with zero cash variance.

Managed chat support for three brands across multiple sales channels, handling 80+ conversations per shift.

Completed leadership training provided by Supreme Guitar Trading Inc.

Attended the Ariva Mid-Year Sales Summit, 'Mission Possible Sales 3.0'.

Completed secondary education through the Alternative Learning System in Cainta, Rizal.