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Martin Peña

@martinpenakraus

Operations Analyst focused on IT onboarding, KPI-driven insights, and continuous improvement in high-volume environments.

Argentina

Message

What I'm looking for

I’m looking for an Operations Analyst role where I can lead onboarding and implementation, turn KPIs into actionable insights, and keep improving user experience—using automation and analytics as I grow in Data Analytics and Claude Code.

I’m a Business Administration graduate with experience in IT operations, software onboarding, and implementation. I’ve delivered on-site onboarding and training for a healthcare management system used by 100+ clients, and I manage incident workflows and client support while partnering with development on bug detection and feature recommendations.

Results-driven and user-experience focused, I use automated dashboards and KPIs to analyze client performance and support continuous improvement. I’m currently training in Data Analytics, process automation, and Claude Code, building on my international experience in Australia and my high-level English communication (C1) across multicultural teams.

Experience

Work history, roles, and key accomplishments

Hospitality & Ops Assistant

Campos Coffee; Sheraton Hotels & Resorts; Hugos Manly

Jan 2025 - Jan 2026 (1 year)

Worked in high-volume hospitality and operations roles, resolving real-time situations while prioritizing customer experience and service standards. Communicated effectively in English (C1) with multicultural teams and diverse customers.

Customer Service Real Time Issue Resolution Hospitality Multicultural Communication

Operations Analyst

Deep Creek Solutions

Jan 2022 - Jan 2024 (2 years)

Led on-site onboarding and implementation of a healthcare management system used by 100+ clients across Córdoba province municipalities. Delivered end-user and administrative training, tracked client performance via automated dashboards and KPIs, and managed incidents in JIRA while coordinating bug detection and feature recommendations with development.

Healthcare Software Implementation Client Onboarding User Training KPI Analysis Dashboards Incident Management Jira

Operations Analyst

Vaster

Jan 2020 - Jan 2022 (2 years)

Supported IT operations and software onboarding/implementation activities as an Operations Analyst, focusing on continuous improvement and user experience.

IT Operations Onboarding Implementation Support Process Improvement Troubleshooting Documentation User Experience

HR Analyst

Vaster

Jan 2022 - Present (4 years 5 months)

Managed end-to-end recruitment, selection, and onboarding for new team members, and handled benefits administration and ongoing employee care (People Caring).

Recruitment Selection Employee Onboarding Benefits Administration Talent Management HR Operations

Education

Degrees, certifications, and relevant coursework

Universidad Nacional de Córdoba

Bachelor of Science in Business Administration, Business Administration

Activities and societies: Ongoing training: Data Analytics, Process Automation, Claude Code, Python.

Pursuing a B.S. in Business Administration at Universidad Nacional de Córdoba. Ongoing training includes data analytics, process automation, Claude Code, and Python.