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Fernando Ferreyra

@fernandoferreyra1

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Project Manager / CSM at Pipe17, creating the Pipe17 Academy and its certification learning path.

Argentina

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What I'm looking for

I’m interested in SaaS roles in Customer Success, Project Management, or Training & Enablement, where I can manage onboarding, build client relationships, and develop effective processes and learning programs.

At Pipe17, I monitor onboarding projects, coordinate milestones with clients and internal teams, and create instructional courses about software features and processes. I also created the Pipe17 Academy, an e-learning environment with a certification learning path for partners, clients, and Pipe17 staff.

Previously, as a Customer Success Operations -Training Coordinator and Customer Success Manager at ShipHero, I developed onboarding and product training programs and built growth plans with clients. At Packiyo, I organized onboarding meetings and responded to client questions about the system.

At HP- Hewlett-Packard, I handled high-priority incidents and stakeholder escalations for enterprise cloud services. I also managed training and customer service teams at Praxis Electronic Medical Records, where I trained clients to use the EMR.

Experience

Work history, roles, and key accomplishments

Current

Project Manager / CSM

Current

Pipe17

Nov 2024 - Present (1 year 11 months)

Monitoring onboarding projects and supervising milestones. Creating instructional courses and coordinating client transitions from onboarding to support.

Project Management Customer Success Onboarding Training AI Gemini Claude E Learning

Customer Success Advocate

Packiyo

Jun 2023 - Jan 2024 (7 months)

Organized onboarding meetings and answered client tickets regarding system inquiries, feature requests, bugs, and technical issues. Assisted in leadership meetings and coordinated client transitions.

Customer Success Onboarding Ticketing Systems Communication Skills Problem Solving

Customer Success Operations - Training Coordinator

ShipHero

Jan 2022 - Jan 2023 (1 year)

Designed and maintained onboarding programs for customer success teams. Developed product training sessions and established professional development programs.

Training Onboarding Customer Success Program Development CliftonStrengths

Customer Success Manager

ShipHero

Oct 2018 - Jan 2022 (3 years 3 months)

Built long-term relationships with assigned client portfolio and created growth plans. Maintained regular contact via conference calls and used analytical mindset to understand client business.

Customer Success Relationship Management Account Management Analytical Skills

High Priority Service Manager

HP - Hewlett-Packard

Aug 2010 - Jul 2017 (6 years 11 months)

Handled urgent and high business impact issues for over 200 global clients, aligned to ITIL standards. Managed escalations and coordinated with technical teams to resolve issues.

ITIL Escalation Management Incident Management Customer Support Problem Solving

Training Department Manager

Praxis Electronic Medical Records

Jan 2008 - Jan 2010 (2 years)

Interviewed and hired new employees, instructed clients on EMR software via online training, and handled inbound communications. Organized weekly support meetings with other departments.

Training EMR Customer Support Hiring Communication Skills

Customer Service Support Manager

Praxis Electronic Medical Records

Jan 2007 - Jan 2008 (1 year)

Oversaw client implementation, handled inbound calls and chats, and created incidents via CRM. Tracked incidents until resolution and provided remote technical support.

Customer Support CRM Technical Support Implementation Incident Management

Teacher of Business English

CasocC and InCompany institutes of English

Jan 2007 - Dec 2007 (11 months)

Taught Business English in various companies in Buenos Aires.

Teaching Business English

Bilingual Representative

Teleperformance Call-Center

Jan 2006 - Jan 2007 (1 year)

Answered phones, provided product information, upsold services, and resolved customer issues. Completed call logs and researched misapplied payments.

Customer Service Upselling Problem Solving Communication Skills

Professor

Teachers Training College

Jan 2005 - Jan 2007 (2 years)

Handled Oral Expression Language laboratory classes for final-year students.

Teaching Expresión Oral Language Instruction

Education

Degrees, certifications, and relevant coursework

Universidad Tecnológica Nacional (UTN)

Expert in Project Management, Project Management

Expert in Project Management degree from Universidad Tecnológica Nacional, completed in 2014.

ITIL

ITIL V3 Foundation Certification, IT Service Management

Grade: 90.00%

ITIL V3 Foundation Certification with an overall score of 90.00%.

Universidad Tecnológica Nacional (UTN)

Licenciado en Lengua Inglesa, English Language

2005 - 2007

Candidate to the Advanced Diploma in English Language (Licenciatura en Lengua Inglesa) from Universidad Tecnológica Nacional, Regional University of Villa María.