Martin Mwangi

In my role as a Data Annotator, I focus on AI prompt writing and sentiment analysis, creating inputs to train AI models and analyzing customer feedback to improve model accuracy.

As a Customer Support Manager, I oversee agent performance, conduct training sessions, and prepare reports on customer feedback. I lead initiatives to enhance service quality and ensure adherence to quality assurance standards.

As a Financial Advisor, I provided expert financial advice, designed client acquisition strategies, and mentored junior advisors, resulting in significant growth in managed assets and customer satisfaction.

I achieved business growth targets by developing strategic initiatives, building relationships, and conducting loan assessments, contributing to the overall success of the microfinance operations.

In this role, I delivered exceptional customer service, promoted financial products, and ensured compliance with regulatory standards, leading to increased client adoption of digital banking solutions.

Managed and verified fixed asset inventory, conducted depreciation calculations, and collaborated with auditors, ensuring compliance with financial regulations and providing actionable insights.

Studied Banking and Finance, gaining comprehensive knowledge in financial principles, investment strategies, and economic analysis. Developed skills in financial management and customer service, preparing for a successful career in the finance industry.