Martin Mpungah
@martinmpungah
Customer Service Agent at Betika Malawi LTD managing SMS campaigns and customer communications across digital channels.
MalawiWhat I'm looking for
At Betika Malawi LTD, I support customer-focused campaigns across SMS, social media, and other digital channels. I manage SMS campaigns and prepare customer-facing communications, keeping information accurate and on time.
I also monitor campaign performance and prepare reports to support decision-making and customer engagement. My work includes coordinating promotional communications with internal teams.
At Hashtag Communications, I developed communication and marketing materials for clients including DStv/GOtv, NBS Bank, and Illovo Sugar. Earlier, as a Radio & Digital Reporter at MIJ RADIO, I assisted with radio production, research, and content preparation.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Betika Malawi LTD
Sep 2023 - Present (3 years)
Support customer-focused communication campaigns across SMS, social media, and digital channels. Manage SMS campaigns, create customer-facing materials, and monitor campaign performance.
Communications Support
Hashtag Communications
Apr 2021 - Sep 2023 (2 years 5 months)
Developed communication and marketing materials for clients across various sectors. Collaborated with clients and internal teams to deliver effective communication solutions and manage multiple projects.
Radio & Digital Reporter
MIJ Radio
Nov 2020 - Jun 2022 (1 year 7 months)
Assisted with radio production and communication activities. Conducted research and supported content preparation, developing practical experience in professional communication.
Education
Degrees, certifications, and relevant coursework
Malawi Institute of Journalism
Diploma, Journalism
2019 - 2022
Diploma in Journalism from the Malawi Institute of Journalism, completed from May 2019 to March 2022.
Tech stack
Software and tools used professionally
Availability
Location
MalawiAuthorized to work in
Salary expectations
Social media
Job categories
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