Looking for a job

Ernest Munthali

@ernestmunthali

Customer support practitioner at iClosed-in-waiting, with client engagement experience at Amana Creatives and First Capital Bank.

Malawi

Message

What I'm looking for

I’m eager to contribute to iClosed’s customer support team while developing my technical troubleshooting and product knowledge.

At Amana Creatives, I communicate with clients to understand their needs and translate requirements into promotional materials, branding and social media content. I also promote the creative services to prospective customers through digital communication.

At First Capital Bank, I promoted the Afana Ophusha student account to university students and supported brand awareness at campus events. I’m eager to contribute to iClosed’s customer support team while developing my technical troubleshooting and product knowledge.

Experience

Work history, roles, and key accomplishments

Current

Head of Marketing

Current

Nthambi Electronics and Repair

Jan 2026 - Present (9 months)

Supported customer engagement, lead generation and brand awareness for electronics and repair services. Developed promotional content explaining the business's products and services to potential customers.

Customer Engagement Lead Generation Brand Awareness Promotional Content Sales Promotions

Current

Creative Director

Current

Amana Creatives

Jan 2025 - Present (1 year 9 months)

Communicating with clients to understand their needs and translate requirements into suitable promotional materials. Developing branding materials, graphic designs and social media content for individuals and businesses.

Client Communication Graphic Design Photoshop Adobe Illustrator Social Media Content Branding Digital Communication

General Secretary

MUBAS Students’ Representative Council

Jan 2025 - Dec 2026 (1 year 11 months)

Coordinate council meetings, documentation and internal communication. Support student-led initiatives and communicate with council members to coordinate activities.

Coordination Documentation Internal Communications Meeting Management

Reporter and Event Coordinator Assistant

Poly Observer

Jan 2024 - Dec 2026 (2 years 11 months)

Researched and reported on university news and student activities. Supported event planning, coordination and team communication; promoted events through digital and physical channels.

Research Reporting Event Planning Coordination Team Communication Digital Promotions

Marketing Assistant

Luchira’s Farm

Jan 2024 - Dec 2025 (1 year 11 months)

Supported digital marketing campaigns and social media promotions for farm products. Assisted with branding materials and the organisation of community awareness programmes.

Digital Marketing Social Media Promotion Branding Community Awareness