At SAP España, I owned client portfolio governance and strategic business reviews across enterprise programs, coordinating workstreams and tracking outcomes against ROI targets.
I secured two contract extensions with a UAE retail client, increasing the original contract value by 200%, and contributed to a 3-year, EUR 2.5M extension with a UK technology client.
At SAP Labs CIS, I served as Technical Lead in SAP Mission Control Center across 50+ critical customer situations, with zero escalations. I also delivered around 250 SAP Premium Engagement portfolio services and led around 50 as Team Lead.
My work has included monitoring customer health across S/4HANA, BTP, Integration Suite, and Solution Manager engagements, as well as delivering an end-to-end, 3-layer SAP Process Orchestration installation for a European electricity provider.
