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Martina User

@martinauser6

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Learning and development leader at Meta who scaled learning for 20K+ representatives and saved $2 million.

Ireland

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What I'm looking for

I'm seeking a Head of People & Culture position at Curewiki, where I can bring my learning strategy and organisational capability skills to support the mission of connecting patients across Europe with clinical research opportunities.

At Meta, I directed global learning programs for Content Integrity and Product Data, adapting learning priorities to changing business needs. I also managed learning readiness for vendor sites across Africa, Asia, and Europe.

I implemented an Automatic Vendor Graduation Process tool that reached 100% adoption, reduced vendor graduation costs by approximately $2 million, and saved 3,346 production hours in three months. I also worked with Engineering teams on a Learning Summary Page tool that reduced policy and learning launches by 30%.

As a Learning Experience Designer at Meta, I delivered learning to 20K+ global learners and guided a team of 8+ learning designers. Their work supported approximately 23% in OPEX savings while maintaining AHT, increasing gambling precision by 25%, and improving enforcement precision by 5%.

Earlier at Meta, I developed leadership coaching and onboarding programs, including upskilling 240 recruits and improving onboarding speed by 20% for more than 60 new employees. I'm seeking a Head of People & Culture position at Curewiki, where I can apply my learning strategy and organisational capability experience to support its mission of connecting patients across Europe with clinical research opportunities.

Experience

Work history, roles, and key accomplishments

Global Operations Learning Portfolio Partner & Ecosystem Architect

Meta

Jan 2024 - Aug 2026 (2 years 7 months)

Directed learning portfolio and improvements for Content Integrity and Product Data, aligning learning priorities with business needs. Managed learning readiness for new vendor sites across Africa, Asia, and Europe, and implemented a vendor graduation tool with 100% adoption saving approximately $2 million and 3,346 production hours in three months.

Learning Strategy Vendor Management Program Management Stakeholder Management Talent Development Succession Planning Financial Management Data Analysis Cross functional Leadership

Learning Experience Designer

Meta

Feb 2020 - Jan 2024 (3 years 11 months)

Delivered learning experiences to 20K+ global learners, tailoring programs to regional, cultural, and inclusion needs. Oversaw vendor site launches across Sub-Saharan Africa, APAC, and EMEA, and coached a team of learning designers, achieving approximately 23% OPEX savings and improved enforcement precision.

Instructional Design ADDIE Articulate 360 Data Analysis Learning Metrics Kirkpatrick Model Vendor Management Coaching Program Management

Learning Business Partner

Meta

Jul 2018 - Feb 2020 (1 year 7 months)

Led design and development of safety policy learning solutions and implemented leadership coaching programs for external vendor support staff. Upskilled 240 full-time recruits and 20K+ global representatives, adapting training to regional needs.

Learning and Development Leadership Coaching Program Management Stakeholder Collaboration Vendor Management Training Delivery

Community Manager

Meta

Nov 2015 - Jul 2018 (2 years 8 months)

Improved team productivity by administering program management training for outsourcing teams and internal employees. Accelerated onboarding by 20% for over 60 new employees and collaborated with Engineering and Product teams to develop tools and community features.

Program Management Training Onboarding Collaboration Community Management

Market Coordinator, Community Operations

Meta

Dec 2014 - Nov 2015 (11 months)

Monitored team performance through planning, tracking, and reporting, and developed team capability by hiring, coaching, and mentoring new hires. Provided trust and safety expertise and directed safety initiatives with external organizations.

Team Management Coaching Trust and Safety Reporting Stakeholder Engagement

Content Analyst - Community Operations

Meta

May 2012 - Nov 2014 (2 years 6 months)

Enhanced content moderation for the Italian market by acting as POC for outreach and safety high-priority projects, achieving 90% precision and recall. Worked with Public Policy and represented Facebook in public initiatives, and tested new product features during beta releases.

Content Moderation Trust and Safety Public Policy Beta Testing Community Management