Martha Onyeji

I am a compassionate recovery and support worker with a BSc (Hons) in Health and Social Care and hands-on experience across community and private care settings. I build rapport quickly, prioritize client confidentiality, and deliver person-centred support to improve safety and wellbeing.

In my current role at CGL-Rivers-Liverpool I maintain accurate client records, reach out to clients regularly to build trust, and document progress using CRM-style systems. I have implemented harm-reduction strategies that improved overall safety and developed individual recovery plans to foster client independence and resilience.

Previously I worked in private homecare and freelance remote customer support, where I handled high volumes of inquiries, used CRM tools, and coordinated with multidisciplinary teams to ensure continuity of care. I draw on consultative communication and objection-handling skills to encourage service engagement and manage challenging situations calmly.

I collaborate effectively with remote prescribers, nurses, and care coordinators, attend regular training to stay current with best practices, and consistently receive positive feedback for person-centred delivery. I am committed to making a measurable, positive impact through empathetic support and teamwork.