Marlon Rooi
@marlonrooi
I lead HR operations, IT support, sales teams, and customer service delivery.
South AfricaWhat I'm looking for
I've built 10 years of experience across IT, sales, operations, customer service, and people management. I currently manage HR processes at Step Ahead ABA, including onboarding, offboarding, employee credentialing, compliance, background checks, certifications, access, and reporting.
At Vodacom/Vodafone, I provided desktop hardware and software support while managing junior IT specialists' schedules, timekeeping, leave, shift rosters, and technical escalations.
I've also led sales teams at Vox Telecoms and DigiOutbound, coaching and training new hires, managing performance and schedules, allocating campaigns, and reporting on sales targets, KPIs, SLAs, and team results.
My customer-facing experience includes chat, email, phone, and outbound sales support at Amazon Games/D2AS and DigiOutsource. I bring a strong work ethic, technical capability, and practical management experience to teams that need reliable operational support.
Experience
Work history, roles, and key accomplishments
HR Assistant / HR Manager
Step Ahead ABA
Mar 2024 - Present (2 years 6 months)
Managed HR operations including onboarding, offboarding, access control, compliance, and background checks. Ran weekly credentialing reports and held staff accountable for job descriptions.
Education
Degrees, certifications, and relevant coursework
Gordon High School
Matric, General Education
Completed matriculation at Gordon High School in Somerset West.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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