MMMarlena Martinez
@marlenamartinez
I am an experienced customer service and tax professional with beauty consulting and management expertise.
United StatesWhat I'm looking for
I am a motivated, detail-oriented professional with over 15 years of experience spanning customer service, management, tax preparation, and beauty consulting.
At Lex & M Taxes LLC I prepare and review individual and business tax returns, maintain confidential client records, and oversee daily operations and business development. I have also led floor operations and client consultations in retail beauty and provided freelance makeup services, consistently delivering personalized product advice and maintaining sanitation standards.
I am seeking to leverage my cross-functional skills in a dynamic, growth-oriented organization where I can mentor teams, enhance operations, and continue developing professionally.
Experience
Work history, roles, and key accomplishments
Vice President / Tax Professional
Lex & M Taxes LLC
Jan 2015 - Present (10 years 9 months)
Prepare and review individual and business tax returns for accuracy and compliance, provide detailed client consultations on deductions and credits, and oversee daily operations and business development.
Freelance Makeup Artist
Freelance
Jan 2007 - Present (18 years 9 months)
Delivered professional makeup services for events and special occasions, managed scheduling and sanitation standards, and educated clients on product use and application techniques.
SEAdvised clients on beauty products and techniques, supported floor operations, and handled returns to maintain high customer satisfaction and product knowledge across staff.
CEManager
CenturyLink
Jan 2011 - Jan 2018 (7 years)
Managed team operations, trained and coached staff, and partnered cross-functionally to exceed KPIs and improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
BCBroward College
Bachelor's Degree
Earned a Bachelor's Degree at Broward College in Coconut Creek, FL.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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