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Marldson King Sosa

@marldsonkingsosa

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Technical support specialist with a passion for problem-solving.

Philippines

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What I'm looking for

I seek a role that aligns with my values, offering growth and meaningful impact.

I am Marldson King Sosa, a dedicated professional with a diverse background in technical support, payroll management, and case management. My experience spans various industries, where I have honed my skills in identifying and resolving technical issues, processing payroll accurately, and providing mentorship to veterans. My journey has equipped me with a unique perspective on customer service and operational efficiency.

At Asurion, I excelled in diagnosing technical problems and engaging with customers to recommend suitable protection plans. My role as a Payroll Specialist at Tata Consultancy Services further strengthened my attention to detail and commitment to timely payroll processing. Additionally, my experience as a Case Manager at Trajector Medical allowed me to connect veterans with vital resources, showcasing my ability to empathize and support individuals in need.

Experience

Work history, roles, and key accomplishments

Technical Support

Asurion

Feb 2024 - Jun 2024 (4 months)

Identified root causes of technical problems by analyzing customer descriptions and symptoms. Engaged with customers to understand their needs and recommend appropriate protection plans through various channels.

Technical Troubleshooting Customer Engagement Problem Analysis Communication Skills

Payroll Specialist

Tata Consultancy Services

Jul 2022 - Dec 2023 (1 year 5 months)

Processed payroll accurately and on time for all employees, including hourly, salaried, and commissioned employees. Prepared and distributed paychecks, including direct deposits and paper checks.

Payroll Processing Time Management Financial Reporting Employee Relations

Case Manager

Trajector Medical

May 2021 - Apr 2022 (11 months)

Provided peer support and mentorship to veterans, offering guidance on employment, education, healthcare, and mental health. Connected veterans with appropriate resources and services within the VA and community organizations.

Mentorship Communication Skills

Customer Service Representative

iQor

Nov 2019 - Jul 2021 (1 year 8 months)

Investigated customer issues, determined root causes, and implemented appropriate resolutions. Troubleshot technical issues with Metro by T-Mobile devices and services.

Customer Issue Investigation Technical Troubleshooting Problem Solving Communication Skills Customer Service

Customer Service Representative

VXI

Jul 2018 - Oct 2019 (1 year 3 months)

Provided comprehensive AT&T product and service information to customers, explaining features, benefits, and pricing. Resolved billing disputes, reviewed customer bills, identified errors, and made adjustments.

Product Knowledge Customer Service Billing Disputes Communication Skills