Mark Watkins
@markwatkins
Network Engineer with deep voice and routing expertise, focused on reliable uptime and fast incident resolution.
United StatesWhat I'm looking for
I’m a Network Engineer who has supported and improved voice and data network operations for years, from customer turn-ups to day-to-day incident handling. I’ve designed and integrated phone lines for Stock Brokers and monitored the IPC Global network while answering trouble tickets.
Earlier in my career, I served as a Network Engineer/Subject Matter Expert, completing customers’ turn up of AT&T service. I configured voice and data networks, tested Cisco router series (28XX, 29XX, 38XX), and maintained a disciplined environment for troubleshooting, filing, and archiving.
I specialize in voice network building blocks like dial-peers and PRI/CAS interfacing, including configuring controller cards to interface with PRI cards and PBX equipment via D channel. I debugged equipment using SIP or D-channel commands and Agilent traces, and I also bring strong Tier II support experience—guiding customers through VOIP setup and resolving connectivity and call-quality issues.
Experience
Work history, roles, and key accomplishments
Network Engineer /GSOC
IPC
Sep 2018 - Feb 2022 (3 years 5 months)
Designed and integrated phone lines for Stock Brokers. Monitored the IPC Global network, answered trouble tickets, and opened tickets with local carriers.
Completed customer turn-up for new AT&T service by configuring voice and data networks, testing AT&T equipment, and maintaining the network environment. Built and modified dial peers, configured PRI controller card interfaces, and debugged issues using SIP/D-channel commands and Agilent traces.
Provided Tier II technical support by resolving network and device connectivity issues and helping customers get computers and telephones fully operational. Troubleshot VOIP setup and call quality issues and handled inbound support while responding to customer tickets via an internal system.
Education
Degrees, certifications, and relevant coursework
DeVry University
Bachelor of Science, Computer Science and Networking
1999 - 2003
Earned a B.S. in Computer Science and Networking from DeVry University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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