MS

Open to opportunities

Mark Strelnikov

@markstrelnikov

Multilingual customer support and iGaming operations specialist focused on KPI-driven resolutions.

What I'm looking for

I’m seeking remote-only, EU-friendly support and iGaming operations work where I can own user issues end-to-end, work KPI-driven (SLA/CSAT), and collaborate across digital channels and communities.

I’m a multilingual Customer Support & iGaming Operations Specialist, working across gaming support, ticket handling, and account-related user cases. I’m comfortable handling complex issues under pressure while keeping communication clear, professional, and timely.

In my recent role at TaskUs (2024–2025), I handled high-volume support tickets in English and Russian for a major gaming/publishing client. I resolved account-related, technical, and user access issues using internal support workflows while meeting KPI targets such as response time, resolution quality, and CSAT.

From 2025–2026 at SpinMafia, I built and operated an iGaming affiliate platform from scratch, covering website, content, offers, and community operations. I managed real-time user support and issue resolution across Discord and social channels, while updating backend content and monitoring user activity and campaign performance.

Earlier (2021–2023) at Shisha Boutique, I supported both retail and wholesale customers in a fast-paced environment. I handled POS/PDA systems and inventory tracking, updated products and prices through the WordPress backend, and strengthened my B2B/B2C customer communication and e-commerce workflows.

Experience

Work history, roles, and key accomplishments

SP

iGaming Operations Specialist

SpinMafia

Jan 2025 - Jan 2026 (1 year)

Built and operated an iGaming affiliate platform from scratch, covering website/content/offers and community operations. Managed real-time user support and community moderation on Discord/social channels, updated backend content and landing pages, and supported campaigns by monitoring GEO and performance.

IGaming Support Community Moderation Discord Backend Content Updates WordPress CMS Landing Page Management

TA

Customer Support Specialist

TaskUs

Jan 2024 - Jan 2025 (1 year)

Handled high-volume support tickets in English and Russian for a major gaming/publishing client, resolving account-related, technical, and user access issues. Met KPI-driven targets for response time, resolution quality, and customer satisfaction while maintaining professional communication under pressure.

Customer Support Ticketing Live Chat Support Account Related Issues Queue Management

SB

Retail & E-commerce Assistant

Shisha Boutique

Jan 2021 - Jan 2023 (2 years)

Supported retail and wholesale customers in a fast-paced product environment, assisting with customer communication and order-related issues. Managed POS/PDA operations and inventory/stock control, and updated products, prices, and content via the WordPress backend.

Retail & Wholesale Support POS PDA Operations Stock Control E commerce Support WordPress CMS Product Content Product Content

Education

Degrees, certifications, and relevant coursework

Mark hasn't added their education

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Tech stack

Software and tools used professionally

.NET

Telegram

Google Workspace

WordPress

Remote

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