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Mark Ruggles

@markruggles

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I build enterprise test automation platforms that improve release confidence for high-volume customer experiences.

United States

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At American Airlines, I architected and owned a Playwright TypeScript automation framework for the aa.com booking platform, supporting more than 100 end-to-end tests across booking flows serving approximately 2 million customers daily. I reduced manual regression effort by 90%, integrated execution into GitHub Actions, and contributed to a 3% reduction in live production defects.

Previously, I led QA for Pegasus Solutions’ TravelCom platform and improved critical processes spanning automation, performance, release quality, and data integrity. Across travel, hospitality, e-commerce, pharmaceutical, and eLearning systems, I’ve led teams, trained more than 500 employees in API automation, and built practical quality practices that make releases safer and faster.

Experience

Work history, roles, and key accomplishments

Senior Developer | Automation Engineer | Senior QA Analyst Lead

American Airlines

Nov 2011 - Aug 2026 (14 years 9 months)

Architected and owned an enterprise-scale Playwright TypeScript automation framework for aa.com, reducing manual regression effort by 90% and contributing to a 3% reduction in production defects. Led a QA team, redesigned PVT processes, and trained over 500 employees in API automation.

QA Analyst Lead

Pegasus Solutions, Inc.

Jul 2004 - Nov 2011 (7 years 4 months)

Led QA for TravelCom, a hospitality platform processing over $42 million in monthly commissions across 200+ countries. Managed a distributed QA team, automated regression testing with QTP, and redesigned a commission file-loading process from 24+ hours to under 3 minutes.

HP Quality Center HP Quick Test Professional Test Planning Test Case Design Defect Management Release Validation SQL Oracle PostgreSQL Process Improvement Team Leadership Mentorship Tier III Support Dr.Explain API Pagination Data Integrity Commission Processing

Senior Quality Assurance Analyst

UNICON

Led QA for an enterprise eLearning platform, creating test plans and coordinating load testing. Developed automated test suites using RadView WebFT and Mercury WinRunner, and executed cross-platform testing across Windows, Linux, and Solaris environments.

RadView WebFT WinRunner Test Planning Load Testing Cross platform testing Windows SQL Server Linux PostgreSQL Solaris Oracle User Documentation

Quality Assurance Analyst

Assist Technologies

Performed QA testing for pharmaceutical clinical survey applications on handheld Windows CE devices, ensuring FDA 21 CFR Part 11 compliance. Conducted white-box database validation and identified critical defects early in the project.

QA Testing Test Planning Windows CE FDA 21 CFR Part 11 MS Access SQL White Box Testing Database Validation Web Testing Automation Tools

Software Test Engineer

BenchmarkQA

Delivered manual and automated testing for clients in CRM, enterprise software, and semiconductor industries. Served as TestDirector administrator, developed VBScript customizations and WinRunner automation frameworks, and earned repeated contract extensions.