Mark Oglesby
@markoglesby
IT Support Engineer at Insight Global who resolved 120+ weekly tickets and supported a Microsoft 365 rollout.
United StatesWhat I'm looking for
At Insight Global, I supported remote users and resolved 120+ tickets a week involving hardware, software, and network connectivity. I also managed user accounts, permissions, and access rights in Active Directory.
I assisted with the Microsoft 365 rollout by supporting deployment and resolving customer issues, and created a Power BI dashboard for 4,000+ customers globally. I also assisted with monthly patching to help keep systems running smoothly and protected.
At WidePoint, I configured and maintained Windows operating systems, applications, networks, and devices. I supported over 4,000 AbbVie users globally and used Microsoft Access, Excel, and Power BI to improve project tracking.
Earlier, at Bailiwick, I installed and tested Cisco wireless access points and supervised a crew of cable installers. At Sprint LDD, I monitored circuits for 24 major customers and managed five technicians. After retiring when a long-term contract ended, I realized I’m energized by IT support work and excited to return to a hands-on role.
Experience
Work history, roles, and key accomplishments
IT Support Engineer
Insight Global
Jan 2014 - Jan 2024 (10 years)
Resolved 120+ tickets a week for remote users, including hardware, software, and network connectivity issues. Managed user accounts, permissions, and access rights in Active Directory.
IT Technician
WidePoint
Jan 2012 - Jan 2014 (2 years)
Configured and maintained Windows operating systems, applications, networks, and devices. Supported over 4,000 AbbVie users globally and improved project tracking using Microsoft Access, Excel, and Power BI.
Lead Technician
Bailiwick
Jan 2010 - Jan 2012 (2 years)
Ran and tested CAT5e cable, and installed, configured, and tested 15 to 30 Cisco wireless access points. Supervised a crew of 5 cable installers and supported Target store rollouts across the country.
Network Service Manager
Sprint LDD
Jan 1997 - Jan 2010 (13 years)
Monitored circuits for 24 major customers while managing 5 technicians, catching issues before they affected customers and keeping service within agreed Service-Level Agreements (SLAs). Managed 5 direct reports while coordinating with multiple outside vendor technicians to resolve customer network issues for 12 customers.
Education
Degrees, certifications, and relevant coursework
Waukegan High School
High School Diploma, General Studies
Completed high school education at Waukegan High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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