Mark Nishihara

I'm a Legal Operations and Business Systems professional who helps legal teams simplify processes, improve workflows, and get more value from their technology investments.

My approach starts with understanding how work gets done. I work directly with stakeholders to identify inefficiencies, redesign processes, evaluate available technology, and configure practical solutions. Whether that means leveraging Microsoft 365 and Power Platform or implementing specialized legal technology, I focus on solutions that are useful, maintainable, and readily adopted.

At Sophos, I led Legal's Microsoft 365 Copilot adoption program, achieving approximately 98% daily usage within 12 months through hands-on coaching, training, and practical use cases. I also advanced AI enablement through Copilot Studio agents, SharePoint AI capabilities, and knowledge management practices focused on content governance, metadata, and improving the accuracy of AI-generated responses.

My legal technology experience includes automating approximately 16,000 annual legal service requests using Microsoft Forms, Power Automate, Adobe Acrobat Sign, and SharePoint; implementing GaLexy CLM to consolidate 12–15 fragmented contract repositories; and configuring Jira Service Management workflows to streamline legal intake and request management.

Earlier in my career at TiVo and Sun Microsystems, I worked across CLM, e-signatures, content management, e-billing, ERP, and business systems initiatives.

What I enjoy most is working hands-on with people and technology—from business analysis and process redesign through solution configuration, implementation, training, and adoption. I believe successful technology initiatives start with better processes, not more software.