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Mark Ngugi

@markngugi

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Administrative Assistant at Jomo Kenyatta Memorial Library supporting staff and students across five departments.

Kenya

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What I'm looking for

I'm seeking a remote customer support or virtual assistant role. I have reliable high-speed internet and a dedicated home workstation, and I'm available across time zones.

At Jomo Kenyatta Memorial Library (JKML), University of Nairobi, I provide front-line support to staff and students across five departments, resolving inquiries and directing requests to the right resources.

I assist with circulation transactions, cataloguing records, and e-resource access requests. I also support bindery and archives operations, handling materials and records with care and confidentiality.

I follow departmental schedules and procedures independently, and adapt to different workflows and systems. I'm seeking remote customer support or virtual assistant work, and have a dedicated home workstation and reliable high-speed internet.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Jomo Kenyatta Memorial Library, University of Nairobi

Jan 2025 - Present (1 year 9 months)

Provided front-line support to staff and students across five departments, resolving inquiries and directing requests. Assisted with circulation, cataloguing, e-resource access, and handled sensitive materials with confidentiality.

Customer Support Data Entry Records Management Microsoft Office Google Workspace Scheduling Problem Solving