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mark mark

@markmark

I build Linux automation and AI-driven workflows that reduce operational toil.

Philippines
Message

What I'm looking for

I'm looking to build practical automation and AI-driven systems that reduce operational workload, improve production reliability, and turn intelligent insights into real-world workflows.

At Amdocs, I build automation that supports production operations, client escalations, and smoother delivery workflows. I use generative and agentic AI to streamline processes while helping teams reduce manual work.

I've supported RHEL environments at L2 and L3 levels, monitoring disk, CPU, and memory utilization and implementing self-healing processes. My work includes Python, Shell Script, and Perl automation, robust monitoring, bug fixes, code modernization, and legacy-platform migrations.

Previously, at Smart Communications, I provided L2 application support, ticket handling, daily report generation, and Linux application maintenance. I also worked as a Unix System Administrator at Hewlett-Packard Philippines.

I'm grounded in Information Technology and bring hands-on experience connecting Linux operations, SRE practices, automation, and intelligent systems to practical workflows.

Experience

Work history, roles, and key accomplishments

Amdocs logoAM
Current

Software Developer

Mar 2020 - Present (6 years 5 months)

Developed software solutions and contributed to automation initiatives. Leveraged generative and agentic AI to streamline processes.

Amdocs logoAM
Current

Software Engineer

Jan 2020 - Present (6 years 7 months)

Handling Client Escalations. Maintaining Linux server(Disk,CPU, and MEMORY Utilization) Supporting Linux Server (RHEL) (Automation using Shell Script and Python) Provide L2 to L3 support Attend and contribute to client meetings, ensuring smooth communication between teams. Integrate Self Healing process to have a smooth production process. Automate manual process using Python, Shell Script, Perl.

Smart Communications, Inc. logoSI

Software Developer

Apr 2017 - Dec 2019 (2 years 8 months)

Developed software solutions for telecommunications services.

Education

Degrees, certifications, and relevant coursework

PC

Page Taft Compass

Master of Information Technology

SC

STI College

Bachelor's degree, Information Technology

2010 - 2014

Tech stack

Software and tools used professionally

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