Mark Kacprowicz
@markkacprowicz
I lead risk-aware quality and compliance delivery for large-scale digital transformations.
United StatesWhat I'm looking for
At Capital One, I lead BT risk and compliance for Global Payments Technology, serving as a primary liaison for critical audits and enterprise PCI 4.0 transition work. I built the BT team from the ground up and closed 48% of past-due risk items in three months by streamlining remediation workflows.
Previously, I governed quality for a global eWallet program spanning Apple Pay, Google Pay, and Samsung Pay. I use quality metrics, risk-based decision-making, SAFe practices, and automated validation to connect engineering delivery with SOX, PCI, security, and audit requirements.
At Sears Holdings, I led testing, automation, and HR functions for POS QA teams, delivering more than $1M in annual savings through global workforce restructuring. I also consolidated three test labs, reduced overhead by 45%, and improved regression execution time by 20%.
Earlier at FTD, I led distributed QA teams and quality delivery for e-commerce integrations including Amazon, airline partnerships, and Legacy.com. I value practical teamwork, integrity, continuous improvement, and building globally connected teams that deliver reliable outcomes.
Experience
Work history, roles, and key accomplishments
Served as primary liaison between Global Payments Technology and regulatory bodies for critical audits, and built the BT team from the ground up, closing 48% of past due risk items in three months. Directed risk and compliance strategy, led enterprise-wide PCI 4.0 transition, and spearheaded monthly executive risk reviews using ServiceNow, Archer, and Jira.
Managed quality oversight for a global eWallet Program integrating Apple, Google, and Samsung Pay within a Scaled Agile Framework environment. Engaged with senior management to define roadmaps and drive process improvements.
Education
Degrees, certifications, and relevant coursework
DeVry University
Bachelor of Science, Technical Management
Bachelor of Science in Technical Management from DeVry University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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