Mark Daniel Peñaflor
@markdanpen
Helpdesk Technician 1 at Stefanini supporting end users and resolving software, login, and password issues.
PhilippinesWhat I'm looking for
At Stefanini, I provide technical support to end users across different devices, resolving software application, login, and password reset issues.
I diagnose technical problems using company-specific tools and knowledge bases, and maintain ticket documentation while following established support protocols.
At PCM Cosmetic Products Trading, I designed a quotation website interface using JavaScript and ReactJS. I also used Microsoft Excel to record and validate intern timecards, and created advertisements and signage with Adobe Photoshop and Canva.
Experience
Work history, roles, and key accomplishments
Helpdesk Technician 1
Stefanini
Apr 2026 - Present (6 months)
Provided technical support to end users across different devices, resolving software, login, and password issues. Diagnosed and troubleshot technical problems using company-specific tools and knowledge bases.
IT Staff Intern
PCM Cosmetic Products Trading
Feb 2025 - Present (1 year 8 months)
Designed a user-friendly interface for a quotation website using JavaScript and ReactJS. Recorded and validated intern timecards using Microsoft Excel and created graphic designs using Adobe Photoshop and Canva.
Education
Degrees, certifications, and relevant coursework
Cisco Networking Academy
Computer Hardware Basics, Computer Hardware Basics
Completed the Computer Hardware Basics certification in February 2026.
National College of Science and Technology
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science in June 2025.
Google Webinar
Flutter Framework: Mobile Application Development using Flutter and Firebase, Mobile Application Development
Completed the Flutter Framework: Mobile Application Development using Flutter and Firebase certification in June 2023.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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