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Mark Craig

@markcraig

Analytics and data science leader at Tandem Theory who built a predictive churn model integrated into Domo.

United States
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At Tandem Theory, I delivered customer analytics and behavioral insights for clients including Cicis Pizza, Costa Vida, Purina, and Rent-A-Center. I built a predictive churn model and integrated risk scores into Domo, turning static reporting into forward-looking decision tools.

As Senior Director and Director of Data Science at ANSIRA, I oversaw analytics strategy and delivery for Fortune 500 clients and led a blended team of six. For a leading QSR brand, I designed and deployed predictive models for a 20M+ member rewards program that generated $260M in profit and 130% ROI.

At RAPP, I led analytics, experimentation, modeling, and insights across global CRM and loyalty programs. A test plan for a national high-tech retailer’s loyalty program contributed to $100M in incremental revenue.

As an independent consultant, I support clients across marketing, data science, and behavioral analytics. I help shape customer insights strategy, refine segmentation, and build foundational data capabilities.

Experience

Work history, roles, and key accomplishments

IC
Current

Principal Consultant

Independent Consultant

May 2024 - Present (2 years 5 months)

Delivers strategic consulting services as a solo practitioner supporting clients across marketing, data science, and behavioral analytics. Partners with executives to shape customer insights strategy, refine segmentation, and build foundational data capabilities.

RA

Director, Analytics

RAPP

May 2010 - Feb 2014 (3 years 9 months)

Led strategy, experimentation, modeling, and insights development across global CRM and loyalty programs. Managed six direct and two indirect reports while guiding cross-border analytics delivery for Fortune-ranked clients.

RA

Manager, Analytics

RAPP

Managed analytics and CRM initiatives for global and national brands, delivering measurable results across retail, CPG, telecom, travel, and energy sectors.

RA

Senior Consultant, Analytics

RAPP

Provided analytics consulting services for global and national brands.

RA

Consultant, Analytics

RAPP

Provided analytics consulting services for global and national brands.

Education

Degrees, certifications, and relevant coursework

Texas A&M Mays Business School logoTS

Texas A&M Mays Business School

Guest Lecturer, Data Analytics and Marketing Science

2009 - 2017

Delivered data analytics and marketing science lectures, bridging academic theory with real-world application for graduate-level students.

Dallas Baptist University logoDU

Dallas Baptist University

Bachelor of Science, Mathematics

Bachelor of Science in Mathematics from Dallas Baptist University.

Texas Christian University logoTU

Texas Christian University

Master of Business Administration, Finance

Master of Business Administration in Finance from Texas Christian University.

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