Mark Allan Tanguan

I’m Mark Allan Tanguan, a dedicated Customer Advisor passionate about helping people and solving problems in fast-paced settings. I bring strong communication, emotional intelligence, and technical proficiency to ensure top-notch service.

As a Customer Experience Representative at Alorica, I resolved complex customer inquiries about plan tiers, technical features (such as Ultra Wideband), and international service limitations with clarity and accuracy. I also perform needs-based assessments to recommend tailored service plans and ensure customers understand the value and constraints of their selected mobile or data packages.

In my Customer Advisor role at Concentrix, I handled customer enquiries, complaints, and support requests through emails, live chats, and messaging apps. I investigate concerns, provide accurate information, escalate complex cases when needed, and maintain detailed interaction records while adhering to company policies and data privacy standards.

Currently advancing in Information and Communication Technology, I’m eager to grow and make a real impact. My goal is simple: build trust and satisfaction through transparent solutions, proactive problem solving, and calm de-escalation.