MNMarjorie Naya
@marjorienaya
Experienced BPO support advocate delivering technical and operational excellence.
PhilippinesWhat I'm looking for
I am an experienced BPO professional with a strong background in technical support, subject matter expertise, team leadership, and quality assurance across high-volume customer service environments. I have supported multiple accounts (IBEX Davao, Concentrix Philippines, VXI Global Holdings, and PADSPLIT) in roles including Sales Representative, Technical Support, Subject Matter Expert, Team Leader, and Tier 2 Advanced Support Advocate.
My track record includes optimizing processes, managing client relationships, and delivering consistent service improvements using tools such as Einstein 360, XM 360, RSSX, Syniverse, Cybersource, and Google Workspace. I bring strengths in project management, critical thinking, time management, and cross-functional teamwork to drive operational outcomes.
Experience
Work history, roles, and key accomplishments
Subject Matter Expert
IBEX Davao
Sep 2022 - Dec 2023 (1 year 3 months)
Acted as subject matter expert and team lead for advanced support, coaching agents and improving quality and operational performance.
Technical Support
VXI Global Holdings
Jan 2020 - Dec 2022 (2 years 11 months)
Delivered tier-1 technical support and resolved customer issues while adhering to SLAs and contributing to process improvements.
Account Associate
Concentrix Philippines
Jan 2016 - Jan 2020 (4 years)
Provided high-volume customer service and technical support, maintaining client relationships and meeting performance targets in a fast-paced BPO environment.
Education
Degrees, certifications, and relevant coursework
Philippine Women’s College of Davao
Senior High School, Senior High School
2020 - 2022
Completed senior high school at Philippine Women’s College of Davao between 2020 and 2022.
Davao City National High School
Junior High School, General Secondary Education
2016 - 2020
Completed junior high school education at Davao City National High School from 2016 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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