Marius Ovidiu Sunzuiana

Executed Google Ads training emphasizing account scaling and campaign optimization. Developed hands-on expertise in account scrubbing, data validation, and performance diagnostics.

Managed technical support requests via live chat and calls, creating and triaging tickets based on knowledge base. Utilized ServiceNow for incident management and delivered remote support through Bomgar and Citrix Workspace.

Managed customer lifecycle for Microsoft Office and Azure Cloud services. Qualified opportunities from lead stage using Microsoft Dynamics 365 and analyzed opportunity status in Power BI to assess revenue potential.

Provided integration of Single Sign-On (SSO) for cloud and on-premise applications. Troubleshot tickets, escalated issues, and investigated failures in Splunk using timestamps and string conditions.

Conducted technical and fundamental analysis in the forex market and communicated daily updates on forex spreads to customers. Facilitated roleplay scenarios and ensured compliance with FCA regulations.

Developed expert advisors in MQL5 programming language, indicators, and automation scripts. Delivered demo versions for back testing and collaborated with customers to refine project requirements.

Managed Alibaba business channel for AMC Electric Group, expanding opportunities in non-ferrous metals sector. Identified new export markets, secured suppliers, and provided daily pricing updates based on LME fluctuations.

Bachelor's degree in Computer Science from Universitatea 1 Decembrie 1918 Alba Iulia, completed in 2019.

Master of Private Law from Universitatea 1 Decembrie 1918 Alba Iulia, completed in 2014.

Bachelor's degree in Law and Social Science from Universitatea 1 Decembrie 1918 Alba Iulia, completed in 2013.