Mari Ulikhanyan

I am a certified Cyara IVR/IVA tester and QA analyst with over six years testing conversational AI, IVR systems, and enterprise applications. I design end-to-end test strategies and convert flow diagrams into structured TestRail suites to achieve comprehensive coverage.

I perform API testing with Postman and validate data integrity using SQL in Looker, and I run volume tests with Cursor to ensure performance under load. I manage defects in Jira and prepare UAT handoff materials while leading client walkthroughs.

I have improved regression efficiency by streamlining test suites and formalizing AI-agent test processes, and I mentor junior QA analysts to establish consistent testing practices across teams. I also integrate AI tools to generate test cases, summarize findings, and reduce documentation time.

I am detail-oriented, compliance-minded, and experienced in high-stakes environments such as voting system certification. I seek opportunities to apply my IVR/IVA and conversational AI expertise to deliver reliable, efficient testing and strong cross-functional collaboration.