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Marione Santana

@marionesantana

Program manager at PJ Lhuillier, Inc. who governed digital financial services portfolios and helped grow partner launches 25% month over month.

Canada

Message

At PJ Lhuillier, Inc., I led delivery and governance for digital platform and integration programs, coordinating roadmaps, dependencies, testing, and operational readiness. I also co-developed the Money Transfer Blueprint by gathering business and frontline feedback, identifying process and control gaps, and presenting recommendations to leadership.

At Networld Capital Ventures, Inc., I established enterprise project and portfolio governance and led ISO 27001 certification across multiple cycles. I also introduced SmartBear-based test automation and QA tracking, improving QA turnaround time by 45%.

Experience

Work history, roles, and key accomplishments

Chief Product Officer & Co-Founder

N-Cube8

Oct 2024 - Sep 2025 (11 months)

Led product strategy, requirements, roadmap planning, and MVP readiness for an early-stage health technology initiative, coordinating product, UX, and technology stakeholders.

Product Strategy Requirements Roadmapping MVP Stakeholder Coordination Decision Facilitation Dependency Management

AVP, Digital Platform & Integration Division Head

PJ Lhuillier, Inc.

Jan 2023 - Jun 2024 (1 year 5 months)

Led end-to-end delivery and governance of enterprise digital platform and integration programs, managing project and delivery professionals and coordinating concurrent initiatives across business and technology workstreams.

Program Management Portfolio Governance Stakeholder Management Vendor Governance Executive Reporting KPI development Jira Microsoft Project Power BI

AVP, Cash Transfers Product Division Head

PJ Lhuillier, Inc.

Aug 2018 - Dec 2022 (4 years 4 months)

Managed a portfolio of concurrent enterprise and digital financial services initiatives, leading cross-functional transformation programs and directly managing project and delivery professionals.

Portfolio Management Program Delivery Stakeholder Management Process Mapping KPI Design Training Adoption Digital Innovation Governance

Senior Manager, ICT Process & Change Management

Networld Capital Ventures, Inc.

Nov 2009 - Jul 2018 (8 years 8 months)

Led enterprise project and portfolio governance, organizational change, process improvement, and quality initiatives across the ICT organization, including ISO 27001 certification and test automation improvements.

Project Governance Portfolio Management Change Management Process Improvement ISO 27001 Testing Automation SmartBear QA Tracking

Business Process & Training Department Head

PJ Lhuillier, Inc.

Mar 2004 - Nov 2009 (5 years 8 months)

Led enterprise process improvement, system rollout, change, and training initiatives supporting over 4,000 employees across branch and regional operations.

Process Improvement Training Change Management System Implementation Kaizen Lean Train The Trainer (TTT)

Education

Degrees, certifications, and relevant coursework

University Canada West

Master of Business Administration, Business Administration

Completed an MBA with a focus on digital transformation, business analytics, strategic management, organizational change, and business decision making.