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Hatem Shehata

@hatemshehata

Agile Delivery Leader at National Bank, coordinating SAFe delivery across 8+ engineering teams and cutting lead time by 25%.

Canada

Message

At National Bank, I orchestrate SAFe delivery workflows for enterprise Identity & Access Management solutions across engineering teams. I built Power BI dashboards for portfolio health and improved reporting accuracy, reducing lead time by 25%.

At Morgan Stanley, I coached Scrum Masters and improved delivery predictability across Wealth Management, Trading, and Compliance. I combined JIRA Analytics, Power BI, and ServiceNow data to improve project forecasting accuracy by 45%.

At Group Dynamite, I delivered the Styleit personalization platform using customer behavior data and recommendation algorithms, achieving a 200% velocity improvement. Earlier, I founded CET Services and consultancy, growing the business to $2M in revenue before its acquisition.

Experience

Work history, roles, and key accomplishments

Current

Senior Agile Delivery Project Lead / RTE

Current

National Bank

Jan 2026 - Present (9 months)

Orchestrated SAFe delivery workflows and release governance as acting Release Train Engineer across 8+ engineering teams developing enterprise IAM solutions. Designed Power BI dashboards and led technical migration from MS Project to JIRA Roadmaps.

SAFe Jira Power BI IAM Release Management Capacity Planning Generative AI Copilot ChatGpt

Agile Delivery Project Lead – Service Delivery Manager

Morgan Stanley

Dec 2020 - Dec 2025 (5 years)

Owned service delivery SLA optimization and agile coaching for 20+ Scrum Masters across Wealth Management, Trading, and Compliance divisions. Engineered automated Power BI and JIRA Analytics dashboards integrated with ServiceNow data.

Agile Coaching Scrum Jira Power BI ServiceNow Analytics AI Copilot ChatGpt OKRs Production Kanban (WIP Limits)Flow Optimization

Agile Delivery Project Lead (Scrum Master – Agile Coach)

Group Dynamite

May 2019 - Nov 2020 (1 year 6 months)

Architected and executed enterprise-wide agile transformation for a $2B retail organization, onboarding 5 Scrum Masters and training 12 cross-functional teams. Led delivery of Styleit personalization platform and Store of the Future initiative.

SAFe Scrum Agile Transformation Jira Monday.Com Trello Microsoft Project Power BI Kanban AI ChatGpt Claude Retail Personalization

Agile Delivery Project Lead (Scrum Master – Agile Coach)

Morgan Stanley

Apr 2017 - Apr 2019 (2 years)

Directed global program management as consultant for mobile transformation, social networking compliance, and enterprise archiving across EMEA, APAC, and North America. Implemented regulatory compliance controls (MIFID II) using Waterfall and Agile methodologies.

Scrum Kanban BRD TRD Risk Assessment Compliance MiFID II Jira Dashboarding Agile Waterfall

Agile Delivery Project Lead (Scrum Master – Agile Coach)

CAE

Mar 2015 - Apr 2017 (2 years 1 month)

Spearheaded cultural and operational transformation for aerospace engineering squads, leveraging Azure DevOps and data-driven insights from Power BI, JIRA, and ServiceNow. Facilitated PI planning sessions and coached 12+ Scrum Masters.

Azure DevOps Power BI Jira ServiceNow SAFe Scrum Kanban Scrumban Agile Coaching AI ChatGpt Claude

Agile Delivery Project Lead (Scrum Master – Agile Coach)

SITA

Mar 2013 - Mar 2015 (2 years)

Architected agile transformation roadmap for a $1B aviation technology organization as consultant, training executives and 10+ teams on Scrum, Kanban, and Scrum of Scrums. Coached leadership on agile mindset and OKR-driven continuous improvement.

Scrum Kanban Scrum Of Scrums Facilitation OKRs Jira Monday.Com Trello Agile Transformation Coaching

Agile Delivery Project Lead (Scrum Master – Agile Coach)

Yellow Pages Group HQ

Jan 2013 - Dec 2014 (1 year 11 months)

Spearheaded YP Cloud framework initiative, collaborating with stakeholders and engineers to define program roadmap and secure resource commitments for enterprise cloud migration. Managed daily deployment tracking and risk mitigation.

Cloud Migration Jira Risk Management Stakeholder Management MongoDB Elasticsearch Kubernetes Jenkins AngularJS NodeJS NoOps Slack

Founder & Managing Director

CET Services and consultancy

Jan 2010 - Mar 2012 (2 years 2 months)

Built and led a digital services and e-commerce enterprise from inception through successful acquisition, scaling revenue 4x to $2M within 24 months. Managed relationships with major restaurant chains and led engineering team developing an ASP.NET and MSSQL-based e-commerce platform.

entrepreneurship P&L management Ecommerce ASP.NET MSSQL ITIL ITSM Release Management Team Leadership Business Development Marketing

Program Manager – (Development, Service Delivery, & Operations)

Yellow Pages Group HQ

Apr 2008 - May 2010 (2 years 1 month)

Directed DevOps transformation and Analytics platform operations overseeing 25+ environments and leading cross-functional teams. Built from ground-up DevOps business unit and led core infrastructure migration to Hadoop and Infobright DB.

DevOps Hadoop Infobright ITIL ITSM Kanban Scrum Analytics SEM PPC Budget Management KPIs Reporting

Business Consultant

Ubisoft Entertainment

Feb 2007 - Mar 2008 (1 year 1 month)

Assessed and re-engineered purchasing department workflows and SLA/OLA structures, evaluating Oracle ERP modules against existing processes. Collaborated with engineering teams to develop customized workflow solutions.

Business Consulting Process Reengineering Oracle ERP Workflow Optimization Stakeholder Management