Cassandra Thomas

At Oracle Corporation, I've supported enterprise customers worldwide for more than 20 years, resolving complex Oracle Financials issues across global environments.

As a Principal Applications Support Engineer and subject matter expert, I've provided advanced functional and technical guidance for Oracle E-Business Suite General Ledger, WebADI, and Report Manager. I've supported both on-premise and SaaS EBS customers, including during critical financial close periods.

I've managed high-priority escalations by communicating clear technical solutions, setting expectations, and maintaining customer confidence. I also partner with Development and Product teams to investigate high-impact issues and deliver customer-focused solutions.

I'm known for building trusted customer relationships, mentoring new General Ledger Workshare Engineers, and developing knowledge resources that improve first-contact resolution. I'm looking to bring my enterprise software support, customer care, and advocacy experience to a customer-facing role focused on exceptional experiences and business value.