Marika Roberts
@marikaroberts
Results-driven operations manager with 6+ years leading retail teams and delivering excellent customer service.
GrenadaWhat I'm looking for
I’m a dedicated, results-driven manager with over six years of experience in retail and operations management. I focus on maintaining high operational standards while delivering excellent customer service through strong team leadership and consistent performance.
In my current role as a Manager at Top Gear Tires, I manage daily operations, supervise and coach staff, coordinate scheduling and inventory, and resolve customer concerns promptly. Earlier in my career as a Customer Service Representative, I supported customers via call center roles, documented interactions accurately, and met quality and productivity targets.
Experience
Work history, roles, and key accomplishments
Manager
Top Gear Tires
Jan 2019 - Present (7 years 7 months)
Manage daily retail and operations to ensure efficient workflows, supervising staff and coordinating scheduling, inventory, and customer service activities. Resolve customer concerns and monitor team performance through coaching to support productivity.
Customer Service Representative
Clear Harbor
Responded to customer inquiries professionally and solved customer issues efficiently. Achieved quality and productivity goals while demonstrating strong communication and teamwork.
Customer Service Representative
KM2 Solutions
Assisted customers by phone with inquiries and account issues while maintaining high customer service standards. Accurately documented customer interactions and worked with the team to meet performance targets.
Education
Degrees, certifications, and relevant coursework
St. Patrick’s
CXC (Five subjects), CXC Subjects
Completed five (5) CXC subjects at St. Patrick’s in Grenada.
College (institution not specified)
Some college coursework completed, College Coursework
Completed some college coursework; the specific institution and program were not provided.
Tech stack
Software and tools used professionally
Availability
Location
GrenadaAuthorized to work in
Social media
Job categories
Interested in hiring Marika?
You can contact Marika and 90k+ other talented remote workers on Himalayas.
Message MarikaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
