Open to opportunities

Mariette Diaz

@mariettediaz

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Certified recovery specialist focused on trauma-informed youth support.

United States

Message

What I'm looking for

I seek a role supporting youth and families in recovery where I can apply trauma-informed practices, advocacy, and case support within a culturally sensitive, collaborative team focused on long-term wellness.

I am a Certified Recovery Specialist (CRS) and Certified Family Recovery Specialist (CFRS) with focused training in trauma-informed care, youth recovery, and substance-use support. I combine hands-on internship experience, extensive behavioral health trainings, and front-line customer service roles to build trust, resolve conflicts, and advocate with cultural sensitivity and resilience.

I have completed specialized certifications and trainings including Youth Mental Health First Aid, trauma-informed curricula, and Supporting Youth Recovery CRS coursework, and I consistently apply strong communication, organizational, and advocacy skills to empower individuals and promote long-term wellness and recovery.

Experience

Work history, roles, and key accomplishments

Current

Cake Decorator/Baker

Current

Walmart

Dec 2024 - Present (10 months)

Resolved customer concerns compassionately while managing multiple priorities in a fast-paced bakery environment and collaborating with team members to meet tight deadlines and quality standards.

Customer Service Time Management Quality Control Teamwork Conflict Resolution Food Preparation Attention To Detail

Recovery Specialist Intern

The Council of Southeast Pennsylvania Inc.

Apr 2025 - Jun 2025 (2 months)

Completed a 100-hour Supporting Youth Recovery CRS internship, providing case support, conducting research on CRS best practices, and demonstrating strong interpersonal and advocacy skills in trauma-informed youth recovery.

Trauma Informed Care Youth Recovery Case Management Advocacy Research Interpersonal Communication

Cake Decorator

Sam’s Italian Market

Aug 2024 - Dec 2024 (4 months)

Provided personalized cake design and service, listening to customer needs and balancing multiple responsibilities under pressure while maintaining professionalism and product quality.

Custom Cake Design Customer Service Time Management Attention To Detail Food Safety order fulfillment Communication

EVS Attendant

Parx Casino and Racing

Dec 2023 - Aug 2024 (8 months)

Maintained a safe and welcoming environment, addressed guest and staff concerns promptly, and collaborated with diverse team members to achieve daily operational goals.

Customer Service Facility Maintenance Safety Compliance Teamwork Problem Solving Attention To Detail Communication

Production Assembler

Havis Inc.

Jan 2023 - Aug 2023 (7 months)

Inspected products for safety and compliance, communicated with supervisors to ensure smooth operations, and upheld accountability on the production line.

Safety Compliance Assembly Accountability Manufacturing Processes Attention To Detail

Education

Degrees, certifications, and relevant coursework

National Council for Mental Wellbeing

Youth Mental Health First Aid, Youth Mental Health

2025 - 2025

Completed Youth Mental Health First Aid training to support identification and response to youth mental health challenges.

Middle Bucks Institute of Technology

Certificate, Early Childhood Care

Completed a certificate program in Early Childhood Care covering foundational childcare practices and development.

The Art Institute of Pennsylvania

Associate's Degree, Culinary Arts

Completed an Associate's degree in Culinary Arts focusing on culinary techniques and food preparation.

The Council of Southeast Pennsylvania & Pennsylvania Certification Board

Supporting Youth Recovery CRS Program, Recovery Specialist Training

2025 - 2025

Activities and societies: 30 hrs. Youth Recovery; Youth Mental Health First Aid; Ethics and Confidentiality; Cultural Competency and Advocacy; Trauma 106; Supporting LGBTQI+ Youth; Social Media Use & Young People

Completed the Supporting Youth Recovery CRS program including 78 hours of recovery specialist training and related youth-focused modules.

William Tennent High School

High School Diploma, General Education

Earned a high school diploma with coursework preparing for postsecondary education and vocational training.

The Pennsylvania Certification Board

Certified Family Recovery Specialist / Recovery Specialist, Behavioral Health & Recovery

2025 - 2025

Activities and societies: Credential ID: 22338; trainings in trauma-informed care, substance use & recovery, adolescent & family support, mental health & wellness, and advocacy & suicide prevention

Awarded Certified Family Recovery Specialist and Recovery Specialist credentials demonstrating competency in family and recovery support.