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MARIE FRANCISCA ECAT

@mariefranciscaecat

Claims Support Specialist at AFNI Philippines Inc. handling auto claims, FNOL, and subrogation.

At AFNI Philippines Inc., I supported U.S. insurance carriers with auto and commercial auto claims. I processed First Notice of Loss, verified and documented claim information, and coordinated with insureds, claimants, adjusters, and third-party carriers.

I also supported subrogation by reviewing claim details, documenting recovery efforts, and following up with at-fault parties and carriers. Before that, I provided technical support at Alorica Philippines Inc., processed Schengen visa applications at VFS Global, and supervised store operations at Tom's World Philippines Corp.

Experience

Work history, roles, and key accomplishments

Claims Support Specialist

AFNI Philippines Inc.

Nov 2023 - Jun 2026 (2 years 7 months)

Support multiple U.S. insurance carriers as a Third-Party Administrator, handling auto and commercial auto claims. Process First Notice of Loss, coordinate with adjusters and parties, and manage high-volume claims operations.

FNOL Claims Processing Claims Documentation Coverage Verification Subrogation Policy Reviews Insurance Coordination ClaimPro Subro Assist Nuvue Tableau Excel Google Workspace

Technical Support Representative

Alorica Philippines Inc.

Dec 2020 - Oct 2023 (2 years 10 months)

Diagnosed and resolved account and device-related technical issues through phone, email, and chat support. Maintained accurate documentation, escalated complex issues, and consistently met KPIs with 100% CSAT.

Technical Support Troubleshooting Phone Support Email Support Live Chat Documentation KPIs CSAT

Visa Officer

VFS Global

Jul 2019 - Nov 2020 (1 year 4 months)

Processed Schengen visa applications by reviewing documents for accuracy, completeness, and embassy compliance. Maintained accurate records, tracked application status, and ensured data privacy.

Visa Processing Document Review Data Privacy Records Management Compliance

Officer-in-Charge

Tom's World Philippines Corp.

Aug 2017 - May 2019 (1 year 9 months)

Supervised daily store operations, inventory management, and sales reporting. Delivered excellent customer service while ensuring operational compliance and leading the team to achieve business targets.

Store Operations Inventory Management Sales Reporting Customer Service Team Leadership