MSMaribel Santana
@maribelsantana
Detail-oriented Information System Manager with over 10 years’ experience.
Dominican RepublicWhat I'm looking for
I am an experienced Information System Manager with over a decade of expertise in managing IT projects. My career has been marked by a proven track record of implementing technology solutions, providing applications support, and driving business process improvements. I excel in leading cross-functional teams and collaborating with stakeholders to enhance operational efficiency and foster business growth.
At BrandM Apparel LTD, I have successfully managed various application-related projects, enforced IT policies, and negotiated with external vendors. One of my key achievements includes implementing a new ticketing system that improved issue tracking and reduced response time by 20%. Additionally, I designed a warehouse management system that enhanced data entry efficiency by 50%, showcasing my ability to leverage technology for significant operational improvements.
My previous roles have equipped me with a strong foundation in EDI implementation and ERP systems integration. I am passionate about continuous learning and self-development, and I thrive in environments that challenge me to innovate and improve processes. I am eager to bring my expertise to a forward-thinking organization that values technology as a driver of success.
Experience
Work history, roles, and key accomplishments
IS Manager
BrandM Apparel LTD
Jan 2021 - Present (4 years 4 months)
As IS Manager, I oversee IT projects, enforce policies, manage vendor relationships, and support audit evaluations. I implemented a ticketing system that improved issue tracking by 20% and designed a warehouse management system that enhanced data entry efficiency by 50%.
Project Coordinator
BrandM Apparel LTD
Sep 2017 - Aug 2020 (2 years 11 months)
In my role as Project Coordinator, I led cross-functional teams in implementing IT systems, supported legacy system migrations, and directed a team in deploying a new ERP system. I managed software change requests and facilitated user acceptance testing.
EDI Coordinator
GrupoM Industries
May 2012 - Aug 2017 (5 years 3 months)
As EDI Coordinator, I managed end-to-end EDI implementation projects, developed EDI mappings, and collaborated with stakeholders to maintain EDI connections. I resolved EDI issues and integrated EDI with ERP systems, reducing manual data entry errors by 25%.
Senior Application Support Analyst
GrupoM Industries
Jun 2005 - May 2012 (6 years 11 months)
In my role as Senior Application Support Analyst, I provided Tier 2 support for ERP applications, collaborated with teams to analyze requirements, and trained end-users. I also planned upgrades and assisted in database backup and recovery tasks.
Application Support Analyst
GrupoM Industries
Aug 2000 - Aug 2005 (5 years)
As an Application Support Analyst, I provided Tier 1 support for ERP solutions, conducted user training, and developed documentation. I configured applications on user machines and resolved issues with the software vendor.
Education
Degrees, certifications, and relevant coursework
PMPontificia Universidad Católica Madre y Maestra
Master of Business Administration, Supply Chain Management
2000 - 2005
Completed a Master of Business Administration with a focus on Supply Chain Management, equipping with advanced skills in logistics, operations, and strategic management.
PMPontificia Universidad Católica Madre y Maestra
2000 -
PUCMM-EOI
MBA, Supply Chain Management
2005 -
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
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