Edwin Santos

I am a results-driven Software Engineering Manager with 15 years of experience leading high-performing teams in the fintech sector. My proven track record includes delivering robust loyalty, payment, and debt collection systems. I combine deep technical expertise with effective team leadership to build scalable and secure software solutions.

In my most recent role as Software Development Team Lead at ERCBPO-TRUEML, I was responsible for leading the development team in charge of the collections system and various intranet applications. I coached and supervised the team to ensure the achievement of project objectives while maintaining constant communication with clients and stakeholders to align expectations and ensure the correct execution and delivery of projects.

Previously, as IT and Software Manager at American Fidelium Group, I led the development and technical support team for an innovative loyalty system targeting retail networks. I guided the team to achieve rapid and effective product adaptations in response to market demands and was responsible for strategically directing technical integrations with major commercial banks and third-party retail applications, thereby expanding our platform's functionality and reach.