Open to opportunities

maria wood

@mariawood

Message

Detail-oriented manager with expertise in sterilization and compliance.

United States

Message

What I'm looking for

I seek a role that values compliance and fosters professional growth.

I am a dedicated professional with extensive experience in managing sterilization protocols and ensuring compliance with health and safety regulations. Currently, I serve as the Body Piercing Manager at Banter in Las Vegas, where I lead staff training programs and maintain meticulous sterilization logs. My commitment to upholding health standards has been instrumental in creating a safe environment for both clients and staff.

Previously, I worked as an Independent Contractor, where I honed my skills in sanitation and client relationship management. My role involved developing effective scheduling systems and ensuring compliance with OSHA and industry regulations. Additionally, my experience as a Senior Specialist at J.P. Morgan allowed me to refine my customer service skills, managing high-level communications and resolving account discrepancies efficiently.

Experience

Work history, roles, and key accomplishments

Body Piercing Manager

Banter

Apr 2021 - Present (4 years 1 month)

Performed instrument sterilization using autoclave and ultrasonic cleaners, ensuring compliance with health and safety protocols. Maintained sterilization logs and documentation to meet health and safety regulations and oversaw inventory management. Developed and led staff training programs in sterilization, infection control, and customer service.

Ultrasonic Cleaning Instrument Packaging Sterilization Documentation Inventory Management Customer Service

Senior Specialist

J.P. Morgan

Apr 2013 - Present (12 years 1 month)

Resolved account discrepancies and handled customer service inquiries, focusing on delivering a seamless customer experience. Managed executive communications, including high-level escalations and sensitive issues. Processed documentation and compliance records, ensuring accuracy in data entry and record-keeping for client accounts across multiple banking products.

Customer Service Executive Communication Compliance Record keeping Microsoft Office Suite

Education

Degrees, certifications, and relevant coursework

Vegas PBS Online Program

Certificate, Sterile Processing

Completed the Sterile Processing Technician program through Vegas PBS Online, focusing on the principles and practices of sterilization and decontamination.