Open to opportunities

Maria Santos

@mariasantos1

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Bilingual administrative professional with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role that values collaboration, supports professional growth, and allows me to leverage my administrative skills in a dynamic environment.

I am a bilingual administrative professional with over 10 years of experience supporting executives and managing tenant relations across various sectors, including real estate, education, finance, and childcare. My expertise lies in handling high-volume communications, organizing tenant files, and ensuring efficient office operations. I have a proven track record of driving operational improvements that contribute to measurable business growth, and I am recognized for my strong attention to detail and customer service excellence.

In my current role as an Office Assistant at I Pinto Real Estate, I monitor and report on tenant issues, manage scheduling for property showings, and maintain high standards of confidentiality and accuracy. My previous experience as an English Pre-K School Teacher allowed me to foster a safe and engaging learning environment while building strong relationships with parents and guardians. I am passionate about creating supportive environments that promote growth and development, whether in the classroom or the office.

Experience

Work history, roles, and key accomplishments

Current

Office Assistant

Current

I Pinto Real Estate

Jan 2023 - Present (2 years 6 months)

Monitored and reported an average of 10+ daily tenant issues, totaling over 160 cases monthly, including complaints, inquiries, and maintenance requests. Organized and maintained 100+ tenant files across multiple properties, ensuring timely documentation of leases, renewals, and compliance paperwork.

Property Showings Administrative Support Documentation Tenant Relations Lease Management Scheduling Confidentiality

English Pre-K School Teacher

WizKidz Day Care

Jan 2021 - Present (4 years 6 months)

Led a classroom of 12 children, fostering a safe and engaging learning environment through structured routines and age-appropriate behavior management. Designed and implemented two customized lesson plans tailored for Pre-K (4-year-olds) and toddler (2–3-year-olds) age groups, enhancing early childhood development outcomes.

Classroom Management Lesson planning Early Childhood Education Child Development Curriculum Development Behavioral Management Student Progress Tracking

Childcare Counselor

Bonnie Brae

Jan 2021 - Present (4 years 6 months)

Provided daily supervision and behavioral guidance to 14 youth in a residential treatment setting, creating a safe, supportive, and structured environment. Partnered with a 5-member interdisciplinary team to implement individualized treatment plans.

Behavioral Guidance Treatment Planning Interdisciplinary Collaboration Residential Support Crisis Intervention Record keeping Confidentiality

Substitute Teacher

Linden Public School

Jan 2018 - Present (7 years 6 months)

Supported classroom instruction across multiple grade levels, primarily in elementary classrooms of up to 25 students, ensuring continuity of learning during teacher absences. Adapted lesson plans and learning materials to meet the needs of diverse learners, including ESL and special education students.

Classroom Instruction Lesson Adaptation Student Engagement Mentoring Educational Support Classroom Management

Lead Teller

Wells Fargo Bank N.A.

Jan 2015 - Present (10 years 6 months)

Supervised and coached a team of 4–10 tellers daily, creating a culture of service excellence and consistently achieving sales referral goals. Managed daily cash flow and transactions averaging $500,000, ensuring precision, accountability, and timely customer service.

Team Leadership Cash Management Compliance Customer Service Financial Operations Teller Operations Coaching

Cashier

BJ’s Wholesale Club

Jan 2013 - Present (12 years 6 months)

Managed daily cash office operations, overseeing the processing and reconciliation of over $100K in revenue each day. Prepared and verified daily bank deposits, ensuring accuracy, timeliness, and compliance with company audit standards.

Reconciliations Deposits Compliance Financial Accuracy Revenue Management Customer Service Inventory Management Data Entry

Education

Degrees, certifications, and relevant coursework

UCNJ Union College of Union County, NJ

Workplace Readiness Certificate of Completion, Workplace Readiness

Completed a program focused on workplace readiness skills. This certificate enhances professional capabilities for various work environments.

Av Tech Institute of Technology, Plainfield, NJ

Financial Accounting, Financial Accounting

Studied financial accounting principles and practices. This coursework provided a foundation in managing and analyzing financial data.

Montclair State University, Little Falls, NJ

Bachelor of Arts, Family Science and Human Development

Earned a Bachelor of Arts in Family Science and Human Development. This degree focused on the dynamics of family systems and human growth.

UCNJ Union College of Union County, NJ

Associate in Arts, Early Childhood

Obtained an Associate in Arts with a focus on Early Childhood. This program provided foundational knowledge in early childhood education and development.