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Maria Rosas

@mariarosas

Office Clerk at West Coast Sand & Gravel handling customer payments, credit checks, and collection plans.

At West Coast Sand & Gravel, I post customer payments to the correct invoices and review aging reports to identify delinquent accounts.

I assess customer creditworthiness using financial statements and credit reports, and work with customers on payment plans while minimizing bad debt write-offs.

At Nissan of Torrance, I posted vehicle contracts, checked fees, processed payoff checks, and reconciled vehicle inventory records.

Earlier, I handled customer relations and reception work at Nissan of South Bay/Long Beach and Cerritos Nissan, including calls, appointment scheduling, and vehicle deliveries.

Experience

Work history, roles, and key accomplishments

Current

Office Clerk

Current

West Coast Sand & Gravel

May 2023 - Present (3 years 5 months)

Post customer payments and apply to invoices, implement filing systems, and provide administrative support. Analyze financial statements and credit reports to assess creditworthiness and manage collections.

Accounts Receivable Credit Analysis Risk Assessment Collections Customer Service Administrative Support Communication Skills Excel

Accounting Clerk

Nissan of Torrance

Apr 2019 - May 2023 (4 years 1 month)

Post vehicle contracts, ensure fees are correct, and cut payoff checks for trade-ins. Reconcile accounts daily and process dealer trade and wholesale paperwork.

Accounting Accounts Payable Accounts Receivable Reconciliations Data Entry Excel

Reception/BDC/Customer Relations

Nissan of South Bay/Long Beach

Aug 2017 - Apr 2019 (1 year 8 months)

Answered incoming calls, transferred calls, and distributed messages. Provided price quotes, scheduled appointments, and made outbound calls to ensure customer satisfaction.

Customer Service Communication Skills Phone Support Appointment Scheduling Data Entry

Customer Relations Rep./Delivery Specialist

Cerritos Nissan

Nov 2016 - Jul 2017 (8 months)

Made outbound calls to follow up with sales and service customers, resolved complaints, and delivered new vehicles. Demonstrated product features and ensured customer satisfaction.

Customer Service Communication Skills Vehicle Delivery Problem Solving